Companion Care (Penny Lane) Ltd T/A Vets4Pets

Companion Care (Penny Lane) Ltd trades as Vets4Pets in Liverpool. The clinic offers a broad range of small-animal care, with on-site diagnostics and hospital facilities including an in-house lab, digital X-ray, ultrasound, operating theatre, hospital ward, isolation unit and on-site pharmacy. Its website also lists separate cat and dog waiting areas, and a recent reviewer specifically mentioned a rabbit-only waiting section to help reduce stress.

Services

• •Routine and preventative care: microchipping, nurse clinics, weight clinics, nutritional advice and prescriptions are listed, alongside general consultations for dogs, cats and rabbits.
• •Surgery and inpatient care: the clinic’s website includes anaesthesia, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, plus an operating theatre and hospital ward. Recent reviews also mention a kitten being cared for through neutering.
• •Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound and Tonopen eye pressure testing are listed on the website.
• •Dentistry, rabbit care and infection control: dentistry is offered, along with rabbit medicine and testing, an isolation unit and an oxygen chamber. A reviewer also noted a dedicated rabbit waiting area.
• •Travel and emergency arrangements: pet passport and animal health certificate services are listed, and out-of-hours emergency care is provided through Vets Now.
• •Cat-friendly environment: the website lists Silver cat-friendly accreditation, with separate cat and dog waiting areas.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services.

People

• •Dr Clare Bartram is named in recent reviews as thorough, knowledgeable and clear in explaining treatment, with one owner saying they did not feel rushed during the appointment.
• •Steve is mentioned repeatedly in reviews, especially for compassionate support during difficult appointments and for long-term care of pets.
• •Sylvie is also named in feedback about sensitive end-of-life care.
• •Reviews also regularly praise the wider team of receptionists, nurses and vets for being kind, professional and well coordinated.

Reviews

Google rating: 4.6/5 from 392 reviews.

• •Recent feedback is consistently very positive about the team’s manner, with owners often describing staff as kind, caring, professional and welcoming.
• •Several reviews highlight compassionate end-of-life care, including being given time during euthanasia appointments and receiving paw prints, fur keepsakes and sympathy cards.
• •Owners also mention strong support in stressful situations, including treatment after a dog bite and fitting in a new client quickly for an appointment the next morning after a late-afternoon call.
• •Specific examples include praise for Dr Clare Bartram’s detailed consultations, Steve’s support and care, and the team’s handling of a kitten’s neutering journey.