Companion Care (Penny Lane) Ltd T/A Vets4Pets

Companion Care (Penny Lane) Ltd trades as Vets4Pets in Liverpool. It offers a broad range of small-animal care, supported by on-site diagnostics and hospital facilities including an in-house lab, digital X-ray, ultrasound, operating theatre, hospital ward, isolation unit and on-site pharmacy. The clinic also lists separate cat and dog waiting areas, and reviewers have highlighted a rabbit-only waiting section to help reduce stress.

Services

•Routine and preventative care: general consultations for dogs, cats and rabbits, along with microchipping, nurse clinics, weight clinics, nutritional advice and prescriptions.
•Surgery and inpatient care: anaesthesia, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, plus an operating theatre and hospital ward. Reviews also mention pets being cared for through procedures such as neutering and follow-up recovery.
•Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound and Tonopen eye pressure testing are listed. Recent feedback also describes thorough diagnostic work and ongoing treatment for an elderly dog with complex health needs.
•Dentistry, rabbit care and infection control: dentistry, rabbit medicine and testing, an isolation unit and an oxygen chamber are all listed, with reviewers also noting a dedicated rabbit waiting area.
•Travel and emergency arrangements: pet passport and animal health certificate services are available, and out-of-hours emergency care is provided through Vets Now.
•Cat-friendly environment: the clinic lists Silver cat-friendly accreditation, with separate cat and dog waiting areas.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews are mostly focused on care rather than cost, though one recent reviewer specifically mentioned great prices.

People

•Dr Clare Bartram is repeatedly praised for detailed, thorough consultations, clear explanations and a calm, compassionate manner.
•Steve is mentioned several times for supportive, caring treatment, particularly during difficult and long-term cases.
•Sylvie is also named positively in feedback about compassionate care.
•Reviewers regularly praise the wider reception, nursing and vet teams for being kind, welcoming, helpful and well coordinated.

Reviews

Google rating: 4.7/5 from 404 reviews.

•Recent feedback is consistently very positive about the team’s kindness, professionalism and willingness to help, including for long-standing clients and pets with complex needs.
•Several reviews highlight strong clinical care in stressful situations, including urgent help for an acutely unwell elderly dog, treatment after a dog bite, and fitting in a new client quickly the next morning after a late-afternoon call.
•Compassionate end-of-life care is a recurring theme, with owners mentioning being given time, clear explanations, and thoughtful gestures such as paw prints, fur keepsakes and sympathy cards.
•Named staff who are singled out for praise include Dr Clare Bartram, Steve and Sylvie, while the reception and nursing teams are also frequently described as warm and supportive.

Reviews for Companion Care (Penny Lane) Ltd T/A Vets4Pets

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Reviews from pet owners who enquired with Companion Care (Penny Lane) Ltd T/A Vets4Pets through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 404 we track in total. Recent reviews may not be representative of overall sentiment.

Natasha Maderson

3 weeks ago

My elderly pug with complex health needs became acutely unwell on a Saturday - with the staff here this precious boy's life was saved. The compassion; care; diagnostic skills; and treatment which was continued throughout the next week by even more staff was incredible. Absolute angels. His pain was incredibly well managed - no chances taken there. I'm in awe that our pets can be treated so thoroughly without specialist intervention. I am so grateful.

sheila mannion

1 month ago

M P

Once again I have had amazing service from this vets this week. The whole team are unfailingly kind, helpful and accommodating whenever I need their help for my dog. This week vet Claire has been thorough, attentive , compassionate and skilled in her care of my dog and on previous occasions I have also had excellent care from Sylvie and others. I feel I can trust them all completely and am really grateful for all they do and the care they put into their work. Reception and nursing team are all also a bunch of lovely, helpful, kind souls. Thank you !

Thomas Meadows

Very nice and helpful staff. Loads of choices and great prices

olivia wd (RiGB0N3 24)

Hilary Barker

7 months ago

Great vets always kind and professional. They've looked after all 3 of my dogs and I wouldn't go anywhere else

Cassandra Stead

Angela Fishwick

8 months ago

I would like to say a big thank you for the the vet steve He was amazing he explained everything very caring Unfortually my georgous boy klopan had to be put to sleep im devastated The care was outstanding Even the nurse and receptionist were outstanding Didnt get there names Thank you once again from the bottom of our hearts Angela and ian fishwick

Fiona W

9 months ago

Staff here are so lovely - they go above and beyond - everyone - the receptionists, nurses and vets are just lovely, caring people. The team took great care of my Persian chinchilla kitten throughout her neutering journey and I’m so grateful. Thank you 🙂

Rosie

10 months ago

Exceptional. I called yesterday after 4pm and was seen just after 9am this morning - with not being previously registered they didn't have to do this but went out of their way to fit us in. The staff are lovely and it's a very welcoming atmosphere, we even had a special section of the waiting room reserved for Rabbits so they aren't distressed by the larger animals. Our appointment was with Dr Clare Bartram who is so knowledgeable and lovely - she was incredibly thorough, explained everything in detail and I didn't feel rushed at all despite there being a full waiting room outside. There was a real sense of genuine care for the animals, and I also thought it was great how the staff interacted with each other - you can tell it's a tight knit respectful team. Thank you so much for helping our Benji ❤️ We will definitely be back and I have already recommended