Companion Care (Penny Lane) Ltd T/A Vets4Pets

Companion Care (Penny Lane) Ltd trades under the Vets4Pets brand and describes itself as locally owned. The clinic appears set up for a wide range of small‑animal work, backed by on-site diagnostic and hospital facilities (in‑house lab, digital X‑ray, ultrasound suite, operating theatre, hospital ward, isolation unit and an on‑site pharmacy). It’s also set up to reduce stress in the waiting room, with separate cat and dog waiting areas listed on the website—and a reviewer specifically mentions a dedicated waiting section for rabbits.

From the latest reviews, owners most often describe

• •being fitted in quickly even when not registered (one owner called after 4pm and was seen the next morning),
• •support around difficult situations (multiple reviews mention euthanasia appointments with time given and keepsakes like paw prints and condolence cards),
• •procedures such as neutering (a kitten’s neutering journey is mentioned).

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •Routine and preventative care: microchipping; nurse clinics; weight clinic; nutritional advice; prescriptions.
• •Surgery and anaesthesia: anaesthesia; soft tissue surgery; orthopaedics including cruciate surgery and fracture repair; operating theatre; hospital ward.
• •Diagnostics and imaging: in‑house laboratory (haematology, biochemistry, electrolytes); blood pressure monitoring; digital X‑ray; ultrasound; Tonopen eye pressure testing.
• •Dentistry
• •Rabbit care: rabbit medicine and testing; plus a reviewer mentions a rabbit-only waiting section to reduce stress.
• •Infection control / inpatient care: isolation unit; oxygen chamber.
• •Travel documentation: pet passport / animal health certificate.
• •Emergency / out-of-hours: the website states out‑of‑hours emergency care is provided through Vets Now.
• •Accreditation / environment: listed as Silver accreditation – cat friendly practice; separate cat & dog waiting areas.

Examples from reviews include treatment after a dog bite and a cat being put to sleep with memorial keepsakes provided.

People

• •Dr Clare Bartram (vet) is named in a review as “knowledgeable,” “incredibly thorough,” and someone who “explained everything in detail,” with the owner noting they didn’t feel rushed despite a full waiting room.
• •Steve is repeatedly mentioned by name in reviews, particularly around end‑of‑life care and ongoing support for long-term clients.
• •Clare and Sylvie are also named in a review describing euthanasia care, with the owner highlighting how the team handled a very difficult visit and provided keepsakes (paw prints, fur) and a card signed by staff.

Across multiple reviews, owners also mention receptionists, nurses, and vets as a coordinated team—particularly when handling distressing events (dog bite, euthanasia) and when fitting in appointments at short notice.

Reviews

Google rating: 4.6 stars from 390 reviews. “”

• •Short-notice appointments: one reviewer reports calling after 4pm and being seen just after 9am the next morning, despite not being registered.
• •Clear explanations in consults: detailed, thorough explanations are specifically attributed to Dr Clare Bartram, with the owner noting they didn’t feel rushed.
• •Support during emergencies and distressing events: a dog-bite incident is described as handled “efficiently” and “seamlessly,” reducing stress for the owner.
• •End-of-life care and aftercare gestures: multiple owners mention being given time during euthanasia appointments, plus keepsakes such as paw prints and fur, and condolence/sympathy cards signed by staff.
• •Stress-reduction for smaller pets: one owner mentions a dedicated rabbit section of the waiting room so rabbits aren’t distressed by larger animals.