The Liverpool Vets

The Liverpool Vets is a CVS-owned small-animal practice established in 2018, treating dogs, cats and smaller pets including rabbits, ferrets, guinea pigs and small cage birds. It offers a broad mix of routine and medical care, including dentistry and surgery, with out-of-hours emergencies directed to VetsNow. Recent feedback is largely very positive, especially around friendly day-to-day care, quick access to appointments and thoughtful handling of anxious or unwell pets.

Services

•Routine care and prevention: consultations, vaccinations, parasite control, six-month health checks and microchipping. Recent reviews also mention puppy vaccinations and follow-up check-ups.
•Nurse clinics and minor procedures: anal sac expression, blood pressure checks and blood sampling.
•Medical work-ups and ongoing care: reviews include examples of prompt testing for a seriously ill kitten, as well as supportive pain management during treatment.
•Dentistry and surgery: dental care, neutering and other surgical procedures are listed, and reviews mention treatment for dental disease including tooth extraction.
•Additional services: chemotherapy, end-of-life care and euthanasia, grooming and nail clipping, pet travel documentation, puppy parties and home visits.
•Emergency arrangements: during normal hours, owners contact the practice directly; out of hours, emergencies are handled via VetsNow.

Pricing

Published prices suggest the clinic sits above average compared with similar practices, based on a partial sample of comparable services.

People

•Dr Phoebe (vet): thanked by name in reviews for spotting that a kitten was seriously ill and arranging the tests needed to reach a diagnosis.
•Colm (vet): praised for kind care and for helping make sure a sick kitten was not in pain.
•Danielle (team member; role not stated): thanked in a review for support during puppy check-ups and vaccination visits.
•Wider team: recent reviews regularly praise the reception team, nurses and clinical staff for being friendly, efficient and reassuring.

Reviews

The clinic has a 4.9-star Google rating from 586 reviews, indicating a very large body of feedback.

•Many owners describe a warm, efficient experience from first contact onwards, with reception, nurses and vets all mentioned positively.
•Quick access is a recurring theme, with reviews mentioning appointments within 24 hours and helpful last-minute bookings when pets were suddenly unwell.
•Several reviews highlight calm, supportive handling of nervous pets and a general feeling that visits and procedures are made less stressful.
•One negative review stands out against the broader pattern, raising concerns about repeated appointment delays and dissatisfaction with dental follow-up for a cat.

Reviews for The Liverpool Vets

Note: Showing the 10 most recent Google reviews out of 586 we track in total. Recent reviews may not be representative of overall sentiment.

Mimi

2 months ago

First visit for my 15 year old best friend. Lovely practice and lovely staff. Couldnt have been better.

Steven Price

Ion Maxim

3 months ago

Honestly this might be the most useless medical service I ever used. My cat was diagnosed with gingivitis after many visity to the doctor and every single medic we had had limited knowledge about the course of action in this case. We were lucky that an intern told us that we have to extract the teeth, the doctors were absolutely useless. No post surgery checks or advice, no feel of urgency or responsibility, nothing. Everyone in that building looks like they are under a spell. Having the appointment at a fixed hour only to be taken 30-40 mins later. every single time. Been there for almost 4 years and no sign of improvement.

No Name

4 months ago

Xande Gomes

Just an amazing vet that takes all the stress out of what comes with vet visits and any procedures being done on pets. Easiest vet to recommend to friends and family for me in this area I've been multiple times and I am amazed by how incredible the service is every time from the reception team to the nurses

Abbie Davies

Amazing staff that go above and beyond from the welcoming receptionists to the clinical team, thank you so much for looking after our little willow ❤️ I am at ease knowing she is in your care

Lauren Tomlinson

5 months ago

Exceptional customer service! From the initial phone call to register with the practice, through to confirming appointments and visiting on the day, every staff member was so friendly and helpful and went above and beyond. Thank you, and thank you Dr Phoebe!🥹

Maria

6 months ago

My cat always receives amazing care at The Liverpool Vets. I can always get him an appointment within 24 hours when I need to, clinical and non-clinical staff are all brilliant. Thank you :)

Catrina Wilks

We have been with Liverpool vets for 4 years and highly recommend, we wouldn’t go anywhere else. All staff are so kind, friendly and efficient. Always able to get a quick last-minute appointment when our naughty dog eats something he shouldn’t (regularly), never a long waiting time in the surgery and always clean, informative and just really lovely. Always patient and soft with our dog even though he gets very nervous. Best vets in Liverpool would recommend to everyone!

Dorothy Watson

8 months ago

Truly the most exceptional, professional and supportive vets I ever encountered. I had to bring in my new kitten who suddenly got very ill just a few days ago. I originally took her to a practice closer to me, but the vet grossly misdiagnosed her as just being fussy and getting used to new environment. The vet here, Phoebe immediately spotted she was sick and did all the tests needed to diagnose her. Another vet, Colm who also took care of her, was also so kind and amazing with her and made sure she was not in pain. My sweet kitten sadly passed away yesterday but I know that she was given the absolute best quality care in her final days and did not suffer like she would have done if I listened to the other vet. Even though I now live in Birkenhead, I will still only ever bring my other, adult cat to this practice.