Emergency Vets in Liverpool

## Summary Medivet Mossley Hill is part of the Medivet group (the practice has been in the Medivet family since 2015). Based on the website, it’s set up for a broad range of first-opinion care with on-site diagnostics (in‑house lab, X‑rays and ultrasound) plus more advanced procedures like endoscopy and ECG. Out-of-hours care is handled by Medivet 24 Hour Alder, with a stated consult fee of **£130** and **free phone assessments**. From the latest reviews, owners most often describe good communication and considerate handling of anxious pets (including dogs with separation anxiety) and support during end-of-life situations. A repeated negative signal is timekeeping/administration: one reviewer reports a 30‑minute delay and difficulty accessing a vaccination certificate they paid for, while another notes visits were “called on time” and “much better than last year,” suggesting inconsistency. ## Services Services and capabilities mentioned on the clinic website include: - **Consultations:** 15-minute consultations. - **Diagnostics & imaging:** in-house laboratory, **X‑rays**, **ultrasound**, **ECG**. - **Procedures:** **endoscopy**, **dentistry** (the site lists veterinary dentistry as a specialty). - **Nurse clinics** - **Home visits** - **Animal Health Certificate** - **Species treated (site-listed):** cats, dogs, rabbits. Emergency/out-of-hours (as stated on the website): - Out-of-hours care provided by **Medivet 24 Hour Alder**. - **£130** out-of-hours consult fee. - **Free phone assessments**. ## Pricing - Out-of-hours consult fee: **£130** (via the clinic’s stated out-of-hours provider). - Phone assessments (out-of-hours): **free**. ## People - **Jen (vet)** is specifically named in one review: an owner of a “fussy eater” dog says she “was amazing” and gave “good advice.” - Staff approach mentioned across reviews includes: - Taking time to explain what’s happening “at every point,” particularly during end-of-life care for a pet rat. - Patient handling of dogs who “bark a lot with separation anxiety,” with the vet showing understanding. - Reception support is singled out by one reviewer (“especially the lady on reception… nothing is too much trouble for her”). ## Reviews **Google rating: 4.8 stars from 211 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear explanations and respectful treatment:** owners mention being able to ask questions and being kept aware of what was happening. - **Handling of anxious or sensitive situations:** patience with anxious dogs; compassionate support during a pet’s passing. - **Willingness to see less-common pets (as reported):** one reviewer says they were not turned away when seeking care for a pet rat. - **Timekeeping and admin frustrations for some:** reports of appointments running late (including a 30-minute delay) and difficulty accessing a paid-for vaccination certificate, contrasted with another review saying they were called in on time and it was “a much better experience than last year.”

## Summary Medivet Orrell Park is part of the Medivet group (not an independent practice). The practice offers booked consults (15 minutes) alongside diagnostics such as X‑rays, ultrasound, ECG and endoscopy, plus an in‑house laboratory. It also holds the ISFM Silver Standard Cat‑Friendly Clinic Award. From the latest reviews, owners most often describe clear explanations during appointments (including not feeling rushed), thorough examinations, and supportive handling of end‑of‑life care—one review mentions receiving a card and a keepsake pouch with fur and a paw print after saying goodbye to a pet. Continuity with specific clinicians is also mentioned (clients requesting the same vet). ## Services - Consultations (15-minute appointments are listed) - Preventive care: vaccinations, parasite care, microchipping - Neutering - Dentistry - Nurse clinics - Diagnostics and imaging: - In-house laboratory testing - X-rays - Ultrasound - ECG - Endoscopy - Home visits - Animal Health Certificate (pet travel) - Referral for advanced imaging/surgery is mentioned in reviews (a dog referred for a CT scan and then an operation) **Emergency/out-of-hours (as stated on the site):** - Out-of-hours care is available via Medivet 24 Hour Alder - Phone assessments are free - Out-of-hours consult fee: **£130** ## Pricing - Out-of-hours consult fee (via Medivet 24 Hour Alder): **£130** - Out-of-hours phone assessments: **free** ## People - **Andrew** (role not stated): Mentioned repeatedly for continuity of care. Reviewers describe him as attentive and “generous with his time,” explaining what he’s doing in simple terms, and guiding cases that need escalation (example: arranging referral for CT before an operation for a growing lump). - **Charlotte** (role not stated): Noted for remembering pets’ personalities and the reasons for previous visits, even with a busy caseload—something one owner says influenced them to stay with the practice. ## Reviews **4.8 stars from 539 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear, understandable communication: owners mention staff explaining what was happening in a way they could follow, and not making them feel “stupid” for asking questions. - Thorough checks and unhurried consults: one review describes a dog being checked over thoroughly; another mentions never feeling rushed. - Support during difficult goodbyes: one owner describes the team’s kindness when they had to say goodbye, plus a condolence card and keepsake items (fur and paw print). - Continuity matters to clients: multiple reviews mention preferring to see the same vet (Andrew) and valuing that ongoing knowledge of the pet.

## Summary Woolton Veterinary Centre describes itself on its website as an **independent, membership-only** veterinary practice, with an emphasis on **continuity of care** (“seeing the same trusted faces” over time). Recent reviews strongly reinforce that: owners repeatedly mention consistency with the same vets, clear explanations, and supportive handling of difficult moments. Concrete examples from the latest reviews include **support with a new puppy after a stressful day**, **surgery for a cat’s injured front paw with aftercare**, and multiple accounts of **peaceful euthanasia where owners were able to stay with their pets**, with keepsakes such as **a lock of fur and a paw impression** mentioned. ## Services Based on the information provided and what’s described in reviews, owners mention: - **Membership/pet plan** options (the practice states it is membership-only; one reviewer says they are “on the pet plan”). - **Surgery** (a cat required surgery for an injury to the front paw, with aftercare highlighted). - **Support for complex, ongoing conditions** (a French Bulldog with “complicated health issues” being managed over time). - **End-of-life care** (several reviews describe euthanasia handled peacefully and with owners present; one mentions a paw print impression and a lock of fur being provided). The structured clinic data also lists: - **Veterinary Nurse Training facility** - **Emergency veterinary services (24/7 or extended hours)** ## People Named team members mentioned positively in reviews include: - **Alex / Alex McCormack**: repeatedly singled out for taking time to explain things clearly and helping owners feel comfortable; one owner describes her calm approach that puts their dog at ease and says they request her when possible. - **Sarah**: mentioned alongside Alex as “going above and beyond,” with clear explanations noted. - **Oscar and Jude**: specifically thanked for being kind and sympathetic during a pet’s final appointment, with the owner describing the experience as peaceful and dignified. - **Bryan**: mentioned as part of the team thanked for caring for a dog over several years. ## Reviews **Google rating: 4.9 stars from 344 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention the practice being **independent/family-run** and valuing **seeing the same clinicians** rather than different faces each visit. - **Communication** is a frequent specific: vets “take the time to explain everything clearly” and keep owners “comfortable and informed.” - Several reviews describe **supportive end-of-life care**, including being allowed to stay with the pet “till the very end,” and one mentions receiving **a paw impression and a lock of fur**. - **Aftercare following procedures** is mentioned (cat paw surgery and “amazing” aftercare). - Multiple owners describe their pets becoming **comfortable with visits** over time (e.g., dogs that “run there” once they realise where they’re going).

## Summary Vets for Pets Walton Vale describes itself as a **locally owned practice** with a **modern, well‑equipped facility** (including an in‑house lab, imaging, operating theatre, hospital ward and separate cat/dog waiting areas). It appears set up for both **routine care and more involved work**: owners mention **spay surgeries** in recent reviews, and the website lists **orthopaedics (including cruciate surgery)** plus **soft‑tissue surgery**, alongside diagnostics like **ultrasound, digital X‑ray and echocardiography**. In the latest reviews available to us, pet owners repeatedly highlight practical, decision‑making details such as **easy booking and arranging repeat medication**, **being kept at ease during spay procedures**, and thoughtful **end‑of‑life support** (a quiet room, time to say goodbye, and a bereavement card). One reviewer also reports **confusion over a vaccine vs rabies/pet passport paperwork**, which was later talked through at length with a nurse. ## Services Based on the clinic website summary and the latest reviews available to us, the practice offers: - **Routine and preventative care** - Microchipping - Nurse clinics and a weight clinic - Health plans (owners reference a “Puppy Plan”) - Prescriptions/medication support (reviews mention arranging medication being easy) - **Surgery and procedures** - Spay surgery (explicitly mentioned in reviews for both dogs and cats) - Orthopaedics including **cruciate surgery** - Soft tissue surgery - Dentistry including **dental X‑ray** - Anaesthesia - **Diagnostics and monitoring** - In‑house laboratory testing (haematology, biochemistry, electrolytes) - Blood pressure monitoring - Digital X‑ray, ultrasound - ECG and echocardiography - Tonopen (eye pressure testing) - **Hospital and facilities** - Hospital ward and isolation unit - Oxygen chamber - Blood transfusion capability (listed on the website) - **Other services** - Home visits - Grooming - Chemotherapy & cancer treatment (listed on the website) - Pet passport support (referenced in a review in the context of rabies certification) - **Emergency / out-of-hours** - The website states emergency and out‑of‑hours care is provided **via Vets Now**. - **Species seen (per website)** - Dogs, cats, rabbits - **Training** - Listed in the provided clinic data as a **Veterinary Nurse Training facility**. ## People Names mentioned in the latest reviews available to us: - **Eilish (vet)** – praised for being “professional and understanding,” with an owner specifically noting they received “lots of help and advice.” - **Marie (nurse)** – singled out for going “above and beyond” during a dog’s spay, focused on keeping the dog comfortable. - **Dawn** – thanked for supporting an owner “all the way through” a pet’s care. - **David** – mentioned in the context of end‑of‑life care; the owner described being given unrushed time in a peaceful room and their dog being wrapped in a fresh blanket when leaving, followed by a condolence card. - **Unidentified dispensary team member** – noted for providing additional help and advice during an evening visit. - **Unidentified male nurse** – spent “over 45 mins” discussing an owner’s concerns after confusion about vaccine/rabies certification, checking details and helping to put the owner at ease. ## Reviews **Google rating: 4.7 stars from 799 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Surgery experiences discussed in detail:** multiple owners describe **spays** going well, with staff keeping them calm and pets comfortable. - **Time taken to explain and troubleshoot:** one owner describes an extended, detailed conversation with a nurse after **confusion over vaccine vs rabies/pet passport certification** and being given an incorrect number; they felt the nurse was thorough in checking and explaining. - **Handling nervous/difficult dogs:** an owner with a “cranky” dog says the team gave their dog space while still being as thorough as possible. - **Practical convenience:** owners mention **easy booking** and smooth **medication arrangements**. - **End‑of‑life support:** one review describes a quiet room with a sofa, being allowed as much time as needed, a blanket provided, and a condolence card afterwards.

## Summary White Cross Vets Gateacre is part of the White Cross Vets group and is set up for routine care as well as surgical procedures and urgent support, with emergency veterinary services listed in its clinic data. Recent reviews repeatedly mention clear communication around treatment and surgery (including being kept informed during and after a cat’s spay), and follow-up appointments to check healing. Owners also describe supportive, step-by-step help during end-of-life care, and note consistently friendly front-desk interactions. ## Services - **Emergency veterinary services** (listed in clinic data as 24/7 or extended-hours emergency provision). - **Surgery:** cat spaying is specifically mentioned, including updates during/after the operation and follow-up checks. - **Post-op follow-ups:** follow-up appointments to monitor recovery/healing after surgery are described in reviews. - **General appointments/check-ups:** check-ups are mentioned (including for a cat shortly after a bereavement). - **End-of-life care:** owners describe being supported through saying goodbye to a long-term pet, with emphasis on dignity and careful handling. - **Veterinary Nurse Training facility** (listed in clinic data). ## People - **Debbie (receptionist):** named multiple times for being consistently welcoming and helpful—owners mention hoping to speak with her when booking and that she makes visits feel easier. - **Clinical team (vets and nurses):** owners describe being kept informed throughout treatment and surgery, being gentle with pets during difficult visits, and providing reassurance during check-ups. ## Reviews **4.9 stars from 430 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication during procedures:** owners mention being informed throughout treatment, including during/after a spay. - **Follow-up care:** follow-up appointments to check healing after surgery are specifically noted. - **Support during bereavement:** multiple reviews describe compassionate, step-by-step support and dignified care during euthanasia. - **Front-desk experience:** reception is repeatedly described as welcoming, with Debbie named for consistently friendly help.