Kirkby Vets – Vets in Liverpool
Clinic Overview
Kirkby Vets is a small-animal practice treating dogs, cats, rabbits and hamsters, with on-site dental procedures and diagnostic imaging (X‑rays and ultrasound). Emergency help is described as available during normal practice hours, with out-of-hours care handled by PetMedics Worsley (a dedicated emergency service with full-time night staff).
From the latest reviews, owners describe two strong (and conflicting) signals: several accounts of staff making practical adjustments for anxious or reactive dogs (including giving “parking lot appointments” and clearing the waiting room to weigh a fearful dog), alongside repeated complaints about large price changes between an initial quote and the amount requested on the day (notably for dental work and euthanasia).
Services
Based on the clinic website summary and review content, services mentioned include
- •General consultations and six‑month health checks
- •Vaccinations (including a review describing a successful vaccine appointment for a fearful dog)
- •Dentistry, including dental procedures and tooth removals (a “Summer Smiles” dental promotion is mentioned in reviews)
- •Surgery (general)
- •Diagnostic tests & imaging, including ultrasound and X‑rays
- •Microchipping
- •Neutering
- •Nurse clinics
- •Parasite control
- •Blood pressure checks
- •Grooming & nail clipping
- •Anal sac expression
- •Home visits
Emergency arrangements (as stated by the clinic)
- •Emergency support during normal opening hours via the practice
- •Out-of-hours support via PetMedics Worsley (described as having full-time night staff)
Other capability noted in provided clinic data
- •Veterinary Nurse Training facility
Pricing
Pricing is not listed on the website summary, but several reviews describe specific figures and quote changes
- •Dental procedure estimate described by one owner as “around £450” with a possible increase “up to £600,” but then “£872” presented on arrival for the procedure (owner left without treatment).
- •Euthanasia described by one owner as initially quoted at “£189,” but then “just under £370” at payment (the same reviewer also says the vets were “understanding” and treated the pet with “respect,” while strongly disputing the pricing).
People
- •Kathryn (role not stated): thanked by name by an owner for “looking after” their cat and for friendly rapport.
- •Vet and nurse (unnamed): one owner of a fearful/reactive German Shepherd describes the team following handling requests, accommodating “parking lot appointments,” and clearing the waiting room of cats and “barky dogs” to help the dog tolerate weighing, examination, and vaccination.
- •Nursing team (unnamed): involved in dental pricing discussions in a negative review; the reviewer describes being shown figures on a computer and later a form with a higher total, and felt the communication was unclear.
Reviews
Google rating: 4.6 stars from 211 reviews. “”
- •Handling nervous/reactive pets: one detailed account describes staff adapting the appointment setup (outside/parking area, clearing the waiting room) so a fearful dog could be examined, weighed and vaccinated calmly.
- •Urgent/same-day help impacting other appointments: one reviewer thanks the team for “saving” their dog and also thanks other owners who had to re-book, implying the practice prioritised an urgent case that day.
- •Pricing disputes and quote changes: multiple reviews describe a large increase between an initial estimate and the amount requested later (dental work and euthanasia are the examples given). Reviews conflict here: some praise care and respect shown, while still disputing costs and how prices were communicated.
Special Services
Animals Treated at Kirkby Vets
Animals We Treat
Companion Animals
Opening Hours – Kirkby Vets
Opening Hours
Hours
Reviews for Kirkby Vets
Note: Showing the 5 most recent Google reviews out of 211 we track in total. Recent reviews may not be representative of overall sentiment.
Ged Donohoe
2 months ago
Most of us(me included) moan about the costs of veterinary treatment. But without them we would be lost, so I want to thank kirkby vets & especially Kathryn(for putting up with me & my silly jokes) and say thank you for looking after my cat -pear blossom. Thank you.
Ged Donohoe
a week ago
Most of us(me included) moan about the costs of veterinary treatment. But without them we would be lost, so I want to thank kirkby vets & especially Kathryn(for putting up with me & my silly jokes) and say thank you for looking after my cat -pear blossom. Thank you.
anniemac1905
3 months ago
Took my dogs for the Summer Smiles promotion. Was told one dog needed some teeth removing. The Nurse did some calculations on the computer and showed me a price around £450 (can't remember exactly) but she did say it could go up to £600 during procedure. Took him today for procedure. On arrival was shown a form saying costs were £872. Took his lead and walked out. How can I be given a price in the 400's last week and be told this week it's near 900 ?? Sad day when you feel like even the vets are scammers nowadays. RESPONSE to Kirkby vets reply: There was no 'consultation' that morning. The Nurse gave me a form to sign (didn't say what it was) I noticed the £872 and questioned her about it telling her my quote was £450 (maybe up to £600 if more teeth needed removing) She checked the computer then again gave me the form pointing to the £872 saying that's what it is. That was the sum total of our conversation, which I would not call a 'consultation' She didn't even look at my dog. At that point I left, and my trust went with me. I took my dog to Animal Trust Vets and was quoted a fixed price of £419 regardless of how many teeth were removed. He had 4 removed and a scale & polish for the £419 quoted.
anniemac1905
3 weeks ago
Took my dogs for the Summer Smiles promotion. Was told one dog needed some teeth removing. The Nurse did some calculations on the computer and showed me a price around £450 (can't remember exactly) but she did say it could go up to £600 during procedure. Took him today for procedure. On arrival was shown a form saying costs were £872. Took his lead and walked out. How can I be given a price in the 400's last week and be told this week it's near 900 ?? Sad day when you feel like even the vets are scammers nowadays. RESPONSE to Kirkby vets reply: There was no 'consultation' that morning. The Nurse gave me a form to sign (didn't say what it was) I noticed the £872 and questioned her about it telling her my quote was £450 (maybe up to £600 if more teeth needed removing) She checked the computer then again gave me the form pointing to the £872 saying that's what it is. That was the sum total of our conversation, which I would not call a 'consultation' She didn't even look at my dog. At that point I left, and my trust went with me. I took my dog to Animal Trust Vets and was quoted a fixed price of £419 regardless of how many teeth were removed. He had 4 removed and a scale & polish for the £419 quoted.
peter smart
5 months ago
Just under £370 to put our baby girl to sleep. Yes the vets were understanding, she was treated with such respect. That is where it ended, firstly my wife was quoted £189, then on payment £370, well just under. All vets in the local area charge so much less. WHY.? Added review as you can see a customer was lied to about the price of his dogs teeth. Kirkby vets great service, just robbery of their customers you ARE LIARS.
peter smart
2 months ago
Just under £370 to put our baby girl to sleep. Yes the vets were understanding, she was treated with such respect. That is where it ended, firstly my wife was quoted £189, then on payment £370, well just under. All vets in the local area charge so much less. WHY.? Added review as you can see a customer was lied to about the price of his dogs teeth. Kirkby vets great service, just robbery of their customers you ARE LIARS.
George Ormesher
6 months ago
The care for pet and customer goes beyond can't thank the staff enough for there dedication would highly recommend 👌
Thomas Lang
5 months ago
To everyone who helped save our Bruno today I can not thank you enough . Can I also thank all the other pet owners who had to re-book from the bottom of my heart thank you this after noon you truly are the most beautiful passionate and gifted people I have ever met in my life may god bless you all xxx
Thomas Lang
8 months ago
To everyone who helped save our Bruno today I can not thank you enough . Can I also thank all the other pet owners who had to re-book from the bottom of my heart thank you this after noon you truly are the most beautiful passionate and gifted people I have ever met in my life may god bless you all xxx
Katy Kelly
a year ago
I can not thank the staff I have had the pleasure of dealing with enough. Rigby is a handful being a GSD who is quite fearful. They accomodate my requests of parking lot appointments where Rigby has more space, they listen to me with how I ask them to approach Rigby. The Vet today and nurse were amazing and listened to everything I asked. Rigby for the first time in a long time had a physical examination and vaccine without any scenes. They also cleared the waiting room of cats and barky dogs which set Rigby off to weigh him. Most of all I appreciate their attitudes towards different training tools in which we train Rigby with, they might not necessarily agree but they respect that's my trainers way and for Rigby it's working wonders. Reactive dog owners don't need judgy Vets towards tools used ( we left another practice due to this). Great practice, amazing staff. It's my mission to help Rigby know the Vets is a positive place and not to be scared.
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