Liverpool OS Vets4Pets Ltd

Liverpool OS Vets4Pets Ltd is part of the Vets4Pets group. Based on the clinic’s own information, it’s set up to handle both everyday care and more complex cases, with on-site facilities including operating theatres, laboratories and isolation wards. Reviews back up a mix of routine and more serious work: owners mention vaccinations, surgery (including support before/during/after an operation), and care during an acute episode of heart failure. Reception is a point of mixed feedback—several recent reviews praise warm, efficient front-desk support, while one recent reviewer reports disrespectful behaviour around ability to pay.

Services

From the clinic website summary and the latest reviews, services and capabilities mentioned include

• •Routine check-ups and vaccinations (vaccines specifically mentioned in reviews)
• •Emergency treatment and emergency surgery (website states emergency surgery; clinic data indicates emergency services with extended-hours/24-7 provision, without further detail)
• •Treatment for infectious diseases (website summary)
• •Surgical procedures (owners mention pets being supported before/during/after surgery)
• •In-house facilities: operating theatres, laboratories, isolation wards (website summary)
• •End-of-life support, including cremation arrangements and keepsakes such as paw prints and fur clippings (reviewed experience)
• •“Care Plan” mentioned by a client as good value (no details or pricing provided)

People

• •Carmen (role not stated): mentioned for “going above and beyond” to reassure a cat during vaccination, with a calm, reassuring interaction style.
• •Julie (reception): repeatedly described as patient and warm both on the phone and in person.
• •Chloe (role not stated): credited with handling a dog’s heart-failure episode “amazingly,” with the owner expressing strong gratitude for the support provided.
• •A vet nurse (name not provided): praised for kindness during a cremation visit, including providing paw prints and fur clippings and explaining what would happen next.

Reviews

4.5 stars from 624 reviews. - Reception and scheduling: several owners describe a warm welcome and short waits after appointment times, but one recent review complains about reception staff attitude—particularly when customers may be short of money.

• •Communication and decision-making: owners mention vets and nurses answering questions, explaining options clearly, and not pushing treatment that isn’t needed.
• •Handling anxious pets: multiple reviewers describe staff helping nervous animals feel comfortable during appointments and around surgery.
• •Support during difficult moments: one owner describes sensitive end-of-life handling, including being given paw prints and fur clippings.