Medivet Crosby (Mews Veterinary Centre)

Medivet Crosby (Mews Veterinary Centre) is part of the Medivet group. It appears set up for day-to-day primary care, with routine and advanced surgery listed and access to Medivet’s 24-hour centres for emergency care. Recent owner feedback is largely very positive, with repeated praise for calm handling, clear communication, medication support, and compassionate care at difficult moments.

Services

• •General veterinary care and consultations for routine appointments, ongoing health concerns, and follow-up care.
• •Routine and advanced surgery, as listed by the practice.
• •Emergency care access via Medivet’s 24-hour centres for out-of-hours support.
• •Chronic condition and medication management: reviews mention ongoing support for pets with complex needs, including colitis/IBS, special diets, and help organising medication.
• •Prescription support: owners describe vets and nurses clearly explaining prescribed medicines and dosages during and after consultations.
• •Animal Health Certificates: one family specifically praised the practice for producing an Animal Health Certificate at short notice and guiding them through the process.
• •End-of-life care: reviews describe sensitive support around difficult decisions, peaceful euthanasia at the clinic, and ashes being returned in an oak urn.
• •Low-stress handling: recent examples include a very nervous cat being examined with minimal stress and a kitten being handled gently at a first annual appointment.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews include one owner who was unhappy about being asked to pay £50 for an appointment linked to a controlled-drug prescription after reporting more than £500 in care over two visits the previous month, but there is not enough detailed pricing information to draw wider conclusions from that alone.

People

• •Jackie (veterinary nurse): repeatedly praised for helping with complex medication arrangements and for going out of her way to support owners and pets.
• •Marie: thanked for caring and professional support during end-of-life care.
• •Catalin: named by an owner for exceptional help.
• •An unnamed Spanish vet: described as kind, calm, clear in explaining diagnosis and medication, and particularly good with a very nervous cat.
• •Wider team: recent reviews also praise the vets, vet nurses, reception staff, and the practice team more broadly for being helpful, knowledgeable, and reassuring.

Reviews

Google rating: 4.6/5 from 451 reviews.

Recent reviews commonly mention

• •Kind, helpful staff across the whole practice: owners praise vets, nurses, and reception staff for being attentive, knowledgeable, and easy to talk to.
• •Clear communication and reassurance: several reviews mention diagnoses and medications being explained well, with owners feeling listened to rather than rushed.
• •Gentle handling and compassionate care: nervous pets, including a cat and a kitten, were said to be handled calmly; end-of-life support is also remembered very warmly by long-term clients.
• •Strong support beyond the consult room: examples include help with ongoing complex medication needs, chronic digestive issues, and a fast turnaround for an Animal Health Certificate; the main negative recent comment concerns a controlled-drug refill being refused without a further paid appointment.