Medivet Crosby (Mews Veterinary Centre)

Services

• •General veterinary care and consultations for routine appointments, ongoing health concerns, and follow-up care.
• •Routine and advanced surgery, as listed by the practice.
• •Emergency care access via Medivet’s 24-hour centres for out-of-hours support.
• •Chronic condition and medication management: reviews mention ongoing help for pets with complex needs, including colitis and IBS, special diets, and medication support.
• •Prescription support: owners describe vets and nurses explaining diagnoses, medicines, and dosages clearly during and after consultations.
• •Animal Health Certificates: one family specifically praised the practice for producing an Animal Health Certificate at short notice and guiding them through the process.
• •End-of-life care: reviews describe sensitive support around difficult decisions, peaceful euthanasia at the clinic, and ashes being returned in an oak urn.
• •Low-stress handling: recent examples include a nervous dog settling quickly with Charlotte, a very nervous cat being examined with little stress, and a kitten being handled gently at a first annual appointment.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Review feedback is mixed on cost: alongside many positive care comments, a small number of owners describe the practice as expensive or were unhappy about being asked to pay for a further appointment linked to a controlled-drug prescription.

People

• •Charlotte (vet): praised for being patient and kind with a nervous dog and for giving helpful treatment and advice.
• •Jackie: warmly mentioned for supportive help with pets and owners, including medication arrangements and a friendly welcome.
• •Marie: thanked for caring and professional support during end-of-life care.
• •Catalin: named by an owner for exceptional help.
• •Unnamed Spanish vet: praised for calm, kind handling of a very nervous cat and for clearly explaining diagnosis and medication.
• •Wider team: reviews regularly compliment the vets, nurses, and reception staff for being knowledgeable, helpful, and reassuring.

Reviews

Google rating: 4.6/5 from 471 reviews.

• •Many owners describe the team as kind, knowledgeable, and easy to talk to, with praise for vets, nurses, and reception staff rather than just one individual.
• •Calm, gentle handling is a recurring theme, especially for nervous pets, including a dog who relaxed quickly with Charlotte and a very anxious cat whose consultation was said to be low-stress.
• •Communication is often highlighted as a strength, with owners saying diagnoses, treatment plans, and medication dosages were explained clearly and without making them feel rushed.
• •The main negative themes are cost and prescription process: a small number of owners say prices have become high, and one review describes frustration over needing another paid appointment before a controlled-drug prescription could be issued.