Medivet Crosby (Mews Veterinary Centre)

Kind and attentive vet and kind and helpful reception

I am a client of this practice since 2000. The professionalism and service has remained after Medi vet took over the practice from Mr. Dunn, an outstanding vet held in very high regard in Crosby. Today I was reminiscing with the vet nurse about previous vets now moved on - some I will always remember for their excellence and empathy helping me decide when it was kinder to let the beloved go (I’ve had many over the years). Today I was yet again fortunate to consult with an outstanding vet(Spanish). He listened, he was firm (as they must be) but he was also extremely kind and loving towards my cat and the consultation passed with little stress to my very nervous cat. His diagnosis and the medication prescribed was patiently explained to me and at no time did I feel rushed or unable to ask questions. On exit, the vet nurse also explained the dosage of the medications prescribed. An outstanding practice staffed by wonderful professionals.

I’ve been meaning to leave a positive review of Medivet Crosby for a long time because the staff have been fantastic with my dogs over the years. Unfortunately though, an issue today has led me to leave this one instead. My elderly dog has been prescribed a controlled drug for over a year, even before it became part of her palliative care. As I expected, my dates were muddled with the holidays and I realised that I had forgotten to call on Friday and reorder her medication. When I told the receptionist I needed a phone consultation for the meds, I was told I didn’t need one as she was seen last month and the prescription would be sent to the vet to sign off. However, I was then informed that I should have picked the medication up on Friday (I did not know I could do his without ordering it first), and now the vet will not prescribe the medication without an appointment, despite her being seen twice last month (costing over £500) and her dosage being the highest it can be. But, they know she needs it to help control pain. I’m not sure if this is an over zealous protocol, or to help hit quotas, but it feels like a £50 punishment for (being ADHD) and loosing track of things over Christmas; despite my best efforts to remember. For my own controlled medication, I have more than 1 day to collect it before it’s withheld, subject to another appointment. Considering Medivet’s emails include reminders for dental check-ups and unnecessary diagnostic tests, maybe they could email a controlled drugs protocol and text reminders to pick up medication before it’s withheld. Unfortunately, after last month, we don’t have the additional £50.

I have to visit the veterinary surgery on a regular basis as my German Shepherd suffers from colitis and IBS and requires a special diet plus treatment. Cant fault the surgery. Always receive excellent service.

We are extremely grateful to Medivet Crosby for their outstanding support. They managed to produce our Mum’s dog’s Animal Health Certificate within very short timescales and guided us through the whole process with professionalism and care. Their help was invaluable while we were dealing with a family emergency, and they went above and beyond to ensure everything was in place. Highly recommend their services.

5/5 Had trouble getting one of our kittens into a carrier for their first annual appointment, called up to explain we would be late. Super understanding staff, Vet who saw our kitten was gentle, professional and handled him well. Absolutely no complaints at all.

The best vet locally, I would personally like to thank Jackie & Catalin for the exceptional help they provided for my fluff baby (Bailey) and also a massive thanks to the vet who treated him (don't know his name). I would never take either of my dogs to another vet as the whole team here are amazing.

Jackie is amaizing veterinary nurse she always goes out of her way to help us and she genuinely loves the pets. Any problems she goes out of her way to help and always sorts it out. My dog has complex needs and medication and she helps sort out all his medication and makes life easier because of her customer service. She is such a credit to the mews vets and we are grateful for her constant help

We would like to thank Marie and the rest of the staff for their professional and caring support ❤️ Our beloved Border Collie ( Megan ) Who passed away peacefully! surrounded by us at the vets after reaching the grand old age of 15 , Sadly we had to make that dreadful decision after she had detearated with ill health 🙏 she had a wonderful life and we will never for get her, Medivet in Crosby thank you again for your support at that difficult time and the way you supported us, We received Megan's ashes back in a beautiful oak Urn. Thank you again from Edwina and myself x