Medivet Mossley Hill

Medivet Mossley Hill is part of the Medivet group (the practice has been in the Medivet family since 2015). Based on the website, it’s set up for a broad range of first-opinion care with on-site diagnostics (in‑house lab, X‑rays and ultrasound) plus more advanced procedures like endoscopy and ECG. Out-of-hours care is handled by Medivet 24 Hour Alder, with a stated consult fee of £130 and free phone assessments.

From the latest reviews, owners most often describe good communication and considerate handling of anxious pets (including dogs with separation anxiety) and support during end-of-life situations. A repeated negative signal is timekeeping/administration: one reviewer reports a 30‑minute delay and difficulty accessing a vaccination certificate they paid for, while another notes visits were “called on time” and “much better than last year,” suggesting inconsistency.

Services

Services and capabilities mentioned on the clinic website include

• •Consultations: 15-minute consultations.
• •Diagnostics & imaging: in-house laboratory, X‑rays, ultrasound, ECG.
• •Procedures: endoscopy, dentistry (the site lists veterinary dentistry as a specialty).
• •Nurse clinics
• •Home visits
• •Animal Health Certificate
• •Species treated (site-listed): cats, dogs, rabbits.

Emergency/out-of-hours (as stated on the website)

• •Out-of-hours care provided by Medivet 24 Hour Alder.
• •£130 out-of-hours consult fee.
• •Free phone assessments.

Pricing

• •Out-of-hours consult fee: £130 (via the clinic’s stated out-of-hours provider).
• •Phone assessments (out-of-hours): free.

People

• •Jen (vet) is specifically named in one review: an owner of a “fussy eater” dog says she “was amazing” and gave “good advice.”
• •Staff approach mentioned across reviews includes
• •Taking time to explain what’s happening “at every point,” particularly during end-of-life care for a pet rat.
• •Patient handling of dogs who “bark a lot with separation anxiety,” with the vet showing understanding.
• •Reception support is singled out by one reviewer (“especially the lady on reception… nothing is too much trouble for her”).

Reviews

Google rating: 4.8 stars from 211 reviews. - Clear explanations and respectful treatment: owners mention being able to ask questions and being kept aware of what was happening.

• •Handling of anxious or sensitive situations: patience with anxious dogs; compassionate support during a pet’s passing.
• •Willingness to see less-common pets (as reported): one reviewer says they were not turned away when seeking care for a pet rat.
• •Timekeeping and admin frustrations for some: reports of appointments running late (including a 30-minute delay) and difficulty accessing a paid-for vaccination certificate, contrasted with another review saying they were called in on time and it was “a much better experience than last year.”