University Veterinary Practice

We took our beautiful guinea pig Penny to this vets as we found a lump on her chin. We met Dr Ioana who informed us she would sadly need surgery to remove it I can't thank her enough for the knowledge, support and care she gave us and Penny throughout. We were so worried. We've been to some vets who barely know about guinea pigs, or care for small pets.-They do here! The students are also a wonderful addition to the consultations, it's encouraging to see them so keen to pursue such a worthwhile career. Dr Ioana has our thanks 🙏

We took our cat Fox to this practice with a clear paw infection. Despite this, we were only given painkillers and charged a high fee. A condition that could have been easily treated with antibiotics was not properly addressed, allowing the infection to worsen. This later resulted in surgery and significantly higher costs. Very disappointed with both the treatment approach and lack of transparency around pricing.

Thank you Jenny the Vet and team for the brilliant service you've given me. Jenny rang me yesterday to let my little dog Coco's test results, and explained everything I needed to know. I got fantastic news from a fantastic vet. Once again I am so happy with the service I get and I highly recommend this vet's practice.

Was pretty easy to get an appointment with the vet here but my god never again will i take my cat there. We had to take our cat to them, then again the next day. I was describing what was happening and that i thought our cat was having seizures, i was dismissed and given pain killers twice. After our second day going there we ended up in the emergency vets until 2am, they said it sounded like he was having focal seizures, done bloods and told us we where to take him back today, and low and behold our cat is having seizures (8 in 24hours). I feel like this vet was happy to take our money and throw painkillers at us to keep us quiet. I TOLD THEM BUT THEY DIDN'T LISTEN!!! Will NEVER put our boy through that again. I would rather give PDSA £500 as a donation than take my cat here again

I have always received excellent care for my dog since coming to this vets and most recently had the best experience when my dog was neutered. The service has been brilliant from warm, friendly and helpful reception staff, caring and professional veterinary nurses and a very thorough and caring/compassionate vet. I felt listened to by all the staff and they were all really patient with me asking lots of questions! I would wholeheartedly recommend this vets! 🐶

Went today with ferret, vet was excellent, handled ferret like he had handled hundreds, cleaned anal glands, a job many vets would avoid, or say they are alright. One of the best exotic vets I have seen, cared for the ferret, no species discrimination treated as any other pet.

Vets are good & very knowledgeable but unfortunately the level of customer service and reception let this place down! You get the feeling they are only interested in the money and not the welfare of the animal! Waited over an hour to be seen, no air con, poor animals struggling in the heat. No explanation from the reception until you question the waiting times! Reception need to communicate with people waiting!!!!

Took my dog here yesterday the whole experience was amazing. The receptionist was friendly and helpful the practice itself was immaculate and the vets that saw my dog where incredible. The check up was the most thorough that my dog has ever received, everything was explained clearly and nothing felt rushed. Thank you.