Vets Now (Liverpool)

I visited Vets now last Saturday night with my little dog, Tina, who I thought had eaten raisins which are poisonous to dogs. They reassured me and told me what would happen to check if she HAD eaten any or not. After treatment to make her vomit it turned out she hadn’t eaten any but I was just glad she was ok as if I’d waited and she had eaten raisins the outcome would have been more serious. Thank you to all the vets ♥️

Excellent service, really helpful

Took my dog in as an emergency sent by Liverpool vets the woman on desk was the rudest person I have ever dealt with shouting right over waiting room when I asked is this a triage because everybody who came in after me had been seen and my dog was in distress in waiting room. What was already a stressful situation was just made so much worse

Very impressed over the holiday period and was late into the night as l didn’t know service was available during the nite quick service putting my mind at rest, all staff very pleasant & helpful l will use again thank you for working hard through the nite putting animal care needs first five stars all round 🙏🥰

Extremely expensive and pretty poor service. Initial vet consultation was comprehensive, however our dog was left overnight Sunday 2pm until Monday 7.30 am. Given saline drip, blood test, painkiller injections and antibiotics. We were twice promised a telephone update which didn't happen on both occasions, we had to chase up ourselves, our dog was handed back to us with poo all over his rear end which hadn't been spotted, God knows how long it had been there. Charged almost £1800 for overnight " care". Whilst we appreciate that this was a weekend " Out of hours" emergency i feel that the cost compared to the apparent level of care was extortionate. Profit appears to be the priority with Vets Now.

The disgusting £341 bill aside, the vet didn't seem to care at all and just wanted to move on with their evening. No questions, quick fixes, blames stress for a reoccurring issues (not listening), atrocious service. The nurse was lovely and our pet was seen quickly, maybe I'd be less upset about the price if the service wasn't below sub par. £300+ for consult only, the rest was for a painkiller and anti nausea that's it.

The quality of care and the Vets were good. However the costs are extortionate. I appreciate the need for additional cost because it is out of hours and may be less busy thsn a normal vets. This should not extend to cost of medications. The cost of a paste for £10 on Amazon was£68 when dispensing fees were added. My own vet had charged £15. Tablets for £1.22 each from my own vet Liverpool university were charged at £28 incl dispensing

The emergency help I got was great when my little dog Pippy was bitten by a dog on her walk. However, I do think vet care prices have risen so much that I almost feel priced out of ever having another dog again. When an emergency happens and we need a vet, we want to do everything to make them better not have our love for them judged by how much we are willing to spend. If Pippy needed an overnight stay the price increased automatically to £1200 from £550. That's crazy to me. I'm sorry to say this and it's not in any way aimed at just yourselves, I hope all veterinary care providers read this. I have had dogs all my life, I live for my babies and have always given them so much love and affection and the best however in today's climate it is no surprise that pets are finding themselves given up by owners to rescue centres as people can no longer afford the care when things go wrong, an accident happens or an illness sets in for our once loved pets. If i'm honest its not just pet care but pet food suppliers too have jumped on the band wagon and increased pet food to unsustainable prices for pet owners. Crazy times...

I had an emergency with my cat on Saturday evening and rang the emergency out of hours vet and they answered Vets Now Emergency and when I got the details of where to bring my cat it was PDSA Hospital Huyton...On the phone I was told they don't accept cash and only take card and I was also told that the consultation fee was £302.50 and and prescribed medicines would be extra...I totally understand that going to an out of hours Vets is going to be a bit more expensive than the normal Vets, but £302.50 for a consultation is extortionate beyond belief...I paid it as my cat was poorly and I didn't know what to do at 10pm on a saturday night at the weekend. The vets we saw were lovely and there was no hard sell from them at all. They thought our cat Missy may have had a partial seizure and by the time we were in the consulting room Missy wasn't presenting they way she had at home and had seemed to have come out of it and there was no need for further medication. So we returned home going down the observation and monitoring route for now and so far she is fine. I was confused with the connection of the Vets Now name and having to go to PDSA Hospital ...However, as a lot of people probably know a lot of independent vet practices have been purchased / acquired by larger investment equity companies. To illustrate this another way since 2013 1500 of the 5000 vet practices in the UK have been acquired by the 6 large corporate groups ( CVS IVC Evidensia, Linnaeus, Medivet, Pets At Home & Vet Partners) IVC Evidensia acquired Vets Now in 2019 and Vets Now partned with PDSA. When companies partner with each other both must get some mutual benefit from it. I assume that Vets Now owned by company IVC Evidensia get to use the Brand Name of Charitable Organisation PDSA & presumably PDSA get a share of some of the profits from the outrageously extortionate charges they charge to pet owners. Most people who have a pet are aware of pet fees when taking their beloved pet to the vets when they are ill / poorly. A standard consultation fee at a vets as far as I am aware is around £65 / £ 70 and medicines or exploratory work at extra cost . They are also are aware that if they need the emergency vet outside of normal vet trading hours it would be more expensive, but because they love and care for their pet and want the best for them they understand it's part of the responsibility of having a pet. They expect to pay a reasonable price but don't expect to be ripped off by extortionate fees / prices.. The fee I had pay of £302.50 for a consultation could have been £150 ( Still expensive) but that would be double what a vet standard consultation is and more acceptable and presumably they still make a profit. We as pet owners are a captive audience for these investment companies an we are also between a rock and a hard place when these situations arise.

Found this please on Google about 12 miles from me open 24 hours. I phoned first got a appointment within an hour great. Found all the staff and vets nice and friendly, helpful. They treated Teddy very straight away. If you need an out of hours vet this is the place. Teddy home now recovering.