Vets Now (Liverpool)

- Fast, reassuring help in urgent situations: several reviewers say they were seen quickly, including late at night or over holiday periods, and felt reassured by the clinical team. - Commonly praised for emergency problem-solving: positive examples include treatment after suspected raisin ingestion and care after a dog bite, with owners feeling relieved their pets were checked promptly. - Cost is the most consistent complaint: many reviews describe visits as very expensive, especially for out-of-hours consultations, medications and overnight stays.

Vets Now (Liverpool), part of IVC Evidensia, provides out-of-hours emergency care for small animals, with video consultations and access to specialist referral services within the wider Vets Now network. Recent reviews suggest it is commonly used for urgent poisoning worries, injuries and sudden illness, including overnight monitoring when needed. Feedback is mixed: some owners report quick late-night help and reassuring vets, while others describe stressful waits, missed updates and strong concerns about cost.

Services

•Out-of-hours emergency care for small animals: the clinic’s core focus is urgent assessment and treatment when a regular daytime vet is unavailable.
•Emergency treatment examples from recent reviews: these include inducing vomiting after suspected raisin ingestion, treatment after a dog bite, assessment of facial swelling and suspected dental pain, and help for acute urinary or general illness concerns.
•Short-stay and overnight care: reviews describe pets being kept in for monitoring and treatment, including fluids, blood tests, painkiller injections, antibiotics, pain relief and anti-nausea medication.
•Remote and referral support: video consultations with a vet are mentioned on the website, and neurology and oncology are listed within Vets Now’s 24-hour referral hospital services.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff names stand out, but reviews often praise the vets for being reassuring and helpful in emergencies, and one nurse was specifically described as lovely; some owners were less positive about front-desk interactions during stressful waits.

Reviews

Google rating: 3.8 stars from 640 reviews. Recent feedback paints a mixed picture, with both appreciative emergency-care experiences and repeated complaints about cost and communication.

•Fast, reassuring help in urgent situations: several reviewers say they were seen quickly, including late at night or over holiday periods, and felt reassured by the clinical team.
•Commonly praised for emergency problem-solving: positive examples include treatment after suspected raisin ingestion and care after a dog bite, with owners feeling relieved their pets were checked promptly.
•Cost is the most consistent complaint: many reviews describe visits as very expensive, especially for out-of-hours consultations, medications and overnight stays.
•Service experience is less consistent: some owners describe long waits, frustration with triage, missed promised phone updates during overnight care, short consultations, or pets not being ready or returned as clean as expected.

Reviews for Vets Now (Liverpool)

Note: Showing the 10 most recent Google reviews out of 640 we track in total. Recent reviews may not be representative of overall sentiment.

Edith Grayson

4 months ago

Deborah Samosa

Mysti was not good they gave her meds vet was brilliant with her. Only down side was the cost and the meds she was given were also human medication which is cheaper. £377 not cheap but she my pup but someone else may not be able to afford it and dog dies in agony. We have insurance so hopefully we will get money back

Dave Flaherty

Got there it's was empty people was coming in and getting seen before me wasn't happy as it was quiet and still had to wait ages to get charged £400 just to make my dog wee. Absolute joke this..,.....then they put a photo like this up in the toilet which took the Mick

Elaine T

Sunday morning visit with my dog. Saw quite quickly. Swelling on side of his face and not himself, very red gum, I suspected a tooth problem. Vet had quick look, then prescribed antibiotics for 14 days, WITHOUT taking his temperature or checking heart. Very expensive 10 minutes ( nearly 2 weeks wages for me) but at least my dog seems happier.

Rick

You'd think that for over £1000 for a routine day procedure: 1. Your pet would be ready for collection after you call and they say "it's ready for collection", rather than a 30 minute trip followed by a further 25 minute wait in the waiting room 2. Your pet wouldn't come back with its back end smeared with whatever the gel or lubricant they used and rear fur filthy and 3. You wouldn't witness a bulldog attack and kill a puppy in the terrifying waiting room. Sure, my pet isn't going to die of the condition he went in with. But my mother may well need to sell a kidney to pay for it and I can't say it was a pleasant visit that I wish to repeat at any price. If your pet is at death's door this might be your only option. But it's probably worth waiting until Monday.

soo kay

6 months ago

I visited Vets now last Saturday night with my little dog, Tina, who I thought had eaten raisins which are poisonous to dogs. They reassured me and told me what would happen to check if she HAD eaten any or not. After treatment to make her vomit it turned out she hadn’t eaten any but I was just glad she was ok as if I’d waited and she had eaten raisins the outcome would have been more serious. Thank you to all the vets ♥️

Kevkev

Excellent service, really helpful

Elkie Mahoney

Took my dog in as an emergency sent by Liverpool vets the woman on desk was the rudest person I have ever dealt with shouting right over waiting room when I asked is this a triage because everybody who came in after me had been seen and my dog was in distress in waiting room. What was already a stressful situation was just made so much worse

Deborah Murray

Very impressed over the holiday period and was late into the night as l didn’t know service was available during the nite quick service putting my mind at rest, all staff very pleasant & helpful l will use again thank you for working hard through the nite putting animal care needs first five stars all round 🙏🥰

Steven Thomas

Extremely expensive and pretty poor service. Initial vet consultation was comprehensive, however our dog was left overnight Sunday 2pm until Monday 7.30 am. Given saline drip, blood test, painkiller injections and antibiotics. We were twice promised a telephone update which didn't happen on both occasions, we had to chase up ourselves, our dog was handed back to us with poo all over his rear end which hadn't been spotted, God knows how long it had been there. Charged almost £1800 for overnight " care". Whilst we appreciate that this was a weekend " Out of hours" emergency i feel that the cost compared to the apparent level of care was extortionate. Profit appears to be the priority with Vets Now.