Vets Now (Liverpool)

- Positive experiences often focus on staff manner: several reviewers describe the team as welcoming, kind and helpful, with one owner praising Vet Lola for clear explanations and another saying the vet was very thorough. - Urgent cases are often seen quickly: examples include late-night or weekend concerns such as suspected raisin ingestion, facial swelling and other sudden symptoms where owners felt reassured after assessment and treatment. - Cost is the strongest recurring complaint: several reviewers describe charges as very high for out-of-hours consultations, medication or procedures, with some giving figures over £300 for a consultation and over £1,000 for treatment.

Services

•Out-of-hours emergency care for small animals: urgent assessment and treatment when a regular daytime vet is unavailable.
•Emergency treatment seen in recent feedback: owners mention suspected raisin ingestion, dog bites, facial swelling, suspected dental pain, urinary concerns and other sudden illness worries.
•Short-stay and overnight care: pets may be kept in for monitoring and treatment, including fluids, blood tests, painkiller injections, antibiotics, pain relief and anti-nausea medication.
•Remote and referral support: the clinic offers video consultations, and the wider Vets Now network includes access to specialist referral services such as neurology and oncology.

Pricing

No published pricing information is currently available for this clinic.

People

Vet Lola is named positively in recent reviews for explaining treatment clearly and helping owners feel at ease. More broadly, reviewers often describe the clinical team as friendly, helpful and reassuring in emergencies, though some were less happy with reception and waiting-room interactions.

Reviews

Google rating: 3.8 stars from 723 reviews. Recent feedback is mixed, with some owners describing calm, thorough emergency help and others reporting stressful visits.

•Positive experiences often focus on staff manner: several reviewers describe the team as welcoming, kind and helpful, with one owner praising Vet Lola for clear explanations and another saying the vet was very thorough.
•Urgent cases are often seen quickly: examples include late-night or weekend concerns such as suspected raisin ingestion, facial swelling and other sudden symptoms where owners felt reassured after assessment and treatment.
•Cost is the strongest recurring complaint: several reviewers describe charges as very high for out-of-hours consultations, medication or procedures, with some giving figures over £300 for a consultation and over £1,000 for treatment.
•Service consistency is a concern for some owners: negative reviews mention triage and waiting frustrations, rude front-desk interactions, short consultations, delays at collection and pets not being returned as clean as expected.

Reviews for Vets Now (Liverpool)

No VetsCompared reviews yet

Reviews from pet owners who enquired with Vets Now (Liverpool) through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 723 we track in total. Recent reviews may not be representative of overall sentiment.

Gail Holmes

2 weeks ago

Great experience not our usual vets but everyone made us welcome lovely staff . The vet we saw was so thorough thank you

Patricia Johnston

3 weeks ago

Our experience at emergency vets was very good. Staff very helpful. Vet Lola explained and put us at ease regarding the issue we had with our dog and gave us medication and explained how to use this incase needed etc.

Louise Mooney

1 month ago

Very efficient service for out of hours vet as I was concerned about my dog. However, I feel that my worries and concerns were exploited to the cost of £303 for a consultation, for this being a Sunday. Most professions now cover weekends as usual shift patterns so as a normal vets consultation is approx £45 the £303 I was charged is rather excessive. Also the £26 for liquid paracetamol, and no alternative practice or cheaper option suggested. I overheard fellow patients in the waiting room distressed by the cost of treatment.

Lisa Deluce

I initially called and advised of the issue, the caller took all the information, dog breed, weight and issue. Spoke with the Vet who advised I needed to take my dog to the vet ASAP. When I arrived at the vets, i gave all the information to the vet that I had given on the call, to be advised your dog has not eaten enough of the item id described to be concerned, hes well below any toxicity. Why did i need to go to the vet and pay £302 fee to be told this, when the vet who was initially reviewing during the call could have told me this? This felt a huge scam and praying on concerned pet owners for their own gain!

Adele Leppert

Clean and tidy practice, staff were very freindly kind and considerate during visit. Puppy was well treated.

Edith Grayson

7 months ago

Deborah Samosa

Mysti was not good they gave her meds vet was brilliant with her. Only down side was the cost and the meds she was given were also human medication which is cheaper. £377 not cheap but she my pup but someone else may not be able to afford it and dog dies in agony. We have insurance so hopefully we will get money back

Dave Flaherty

Got there it's was empty people was coming in and getting seen before me wasn't happy as it was quiet and still had to wait ages to get charged £400 just to make my dog wee. Absolute joke this..,.....then they put a photo like this up in the toilet which took the Mick

Elaine T

Sunday morning visit with my dog. Saw quite quickly. Swelling on side of his face and not himself, very red gum, I suspected a tooth problem. Vet had quick look, then prescribed antibiotics for 14 days, WITHOUT taking his temperature or checking heart. Very expensive 10 minutes ( nearly 2 weeks wages for me) but at least my dog seems happier.

Rick

You'd think that for over £1000 for a routine day procedure: 1. Your pet would be ready for collection after you call and they say "it's ready for collection", rather than a 30 minute trip followed by a further 25 minute wait in the waiting room 2. Your pet wouldn't come back with its back end smeared with whatever the gel or lubricant they used and rear fur filthy and 3. You wouldn't witness a bulldog attack and kill a puppy in the terrifying waiting room. Sure, my pet isn't going to die of the condition he went in with. But my mother may well need to sell a kidney to pay for it and I can't say it was a pleasant visit that I wish to repeat at any price. If your pet is at death's door this might be your only option. But it's probably worth waiting until Monday.