White Cross Vets West Derby – Vets in Liverpool
Clinic Overview
White Cross Vets West Derby appears to be part of the wider White Cross Vets group (the website content lists multiple White Cross practices). It’s set up as a general first-opinion practice for routine appointments and ongoing care, and it’s also noted in the clinic data as a Veterinary Nurse Training facility.
From the latest reviews available to us, owners most often describe a friendly, efficient experience with clear explanations of options and treatment plans. Concrete examples mentioned include same-day/prompt appointments, discussing options in detail, and follow-up review appointments after treatment (e.g., a dog treated for infected anal glands with antibiotics/analgesia and reviewed a week later). One review describes a serious negative incident involving muzzling/restraint during vaccination and a subsequent dispute about a complaint and membership/wellness plan cancellation—this directly conflicts with many other accounts of gentle handling.
Services
Services and capabilities explicitly mentioned in available sources include
- •General vet consultations/examinations (owners describe thorough exams and discussion of treatment options).
- •Vaccination (kennel cough vaccination is specifically mentioned).
- •Treatment for infected anal glands, including
- •Examination
- •Antibiotics and analgesia
- •Recheck/review appointment about a week later
- •Pet plan / wellness plan (mentioned by multiple reviewers; specific inclusions and prices are not stated).
- •Veterinary Nurse Training facility (from structured clinic data).
People
Named individuals mentioned in reviews
- •Sophie (vet): One reviewer alleges Sophie was fearful of their dog, required an assessment, and insisted on muzzling and pinning the dog to the floor for a kennel cough vaccination; they also report being removed from the practice after making a complaint. (No other reviews in the provided set mention Sophie.)
- •Jess (vet) and Mariana (vet; spelling uncertain): One long-term client describes them as “excellent” and reports their dog became less fearful of vet visits over time while attending this practice.
More generally (without named staff), multiple reviewers mention
- •Vets explaining options and going into detail so owners can choose a treatment plan.
- •Reception/vet/nursing teams being welcoming and efficient during visits.
Reviews
Google rating: 4.6 stars from 234 reviews. “”
- •Friendly, welcoming team is the most common theme (reception, nurses, and vets all mentioned).
- •Clear communication and trust: owners describe being reassured, having options explained, and feeling fully informed about how treatment will help.
- •Prompt appointments and follow-ups: one review cites a quick appointment for infected anal glands, medication that helped within days, and a 1-week review where no further treatment was needed.
- •Handling/restraint dispute: one reviewer reports distressing handling (muzzling and pinning during vaccination), a belief their dog was misidentified as an XL Bully, and dissatisfaction with how a complaint and wellness-plan membership were handled—this conflicts with other reviews describing caring treatment.
Special Services
Animals Treated at White Cross Vets West Derby
Animals We Treat
Companion Animals
Opening Hours – White Cross Vets West Derby
Opening Hours
Hours
Reviews for White Cross Vets West Derby
Note: Showing the 5 most recent Google reviews out of 234 we track in total. Recent reviews may not be representative of overall sentiment.
Ann Rimmer
in the last week
It is a very friendly place vets and staff are great I would tell any one to go Thank you
Margaret Eccleston
a month ago
Very professional, trustworthy and friendly practice. Always reassured that the health of my pet dog Toby is in good hands.
Terry Griffiths
2 months ago
Good vets.
Sandra Howell
2 months ago
Excellent caring from the vet, nurse and receptionists. Very professional
Carl
3 months ago
Decent enough vets
Kevin Rogers
11 months ago
My experience when visiting White Cross was entirely positive. The staff were all welcoming, sympathetic and highly efficient in dealing with both my pet and myself. Excellent.
Denise Oldham
11 months ago
I have been a member of this vets for 4years and have just made a complaint about the poor treatment of my pet by Sophie the vet, she is scared of my old English bulldog, as she thinks he is an XL Bully even though he is obviously not she told me I had to get him assessed and forced us to mussel him and pin him to the floor, to give him his kennel cough.when he is not vicious at all he is extremely friendly, all other vets in the practise give him cuddles she jumped back when she saw him. I have never been to the vets and been treated to badly, I made a complaint and have just been kicked out after paying for the wellness plan for 4 years and for two pets. They haven’t listened to my complaint just told me we were abusive yet no one has spoke to me about this seems easy for them to just use my being upset about poor treatment and just kick us out without dealing with complaint. I will be taking this further and want to warn other to think before joining this vets and using the wellness plan as it’s a 12 month contact unless they decide to stop it suddenly. My pet shouldn’t be treated like this by anyone, let alone the vet.
Barbara Navarro
a year ago
I have been taking my pets to White Cross West Derby for almost approximately 10 years. Wouldn’t go anywhere else. Highly recommend the pet plan they offer it gives you peace of mind. The staff are always so pleasant and welcoming. The clinicians are always so friendly and knowledgeable, and genuinely care about your pets wellbeing. In my experience any treatment is always discussed and I am fully informed how my pet is going to benefit from any treatment given. My recent appointments at White Cross were due to my dog having infected anal glands. I was given a prompt appointment and he was examined and given antibiotics and analgesia. He was back to himself within days of taking the medication. He was reviewed in 1 week and the infection had resolved needing no further treatment. Thank you White Cross for the amazing genuine care and service you provide to keep our pets well.
Linda England
2 years ago
We had cause to be at the vet this week with our dog (Maggi) the vet gave her a good exam and then proceeded to explain all options to us. We have seen this vet before she is a lovely person very caring with Maggi. I love the fact that she goes into detail to make sure we get the right treatment for our beloved dog. The staff are very friendly and helpful too. Would happily recommend them to family and friends.
becca Kelly
8 years ago
Take my two pomeranians here cannot fault this vets staff are 100% dedicated to helping your pets and giving your peace of mind. Been coming here around 3 years now befor that my little girl hated the sight of vets and would shake with fear here she doesn't do all the shaking. Jess and Mariana ( unsure if the name is spelt right) are excellent vets. Highly recommend anyone who is looking for a vets for there fur baby's!
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