Medivet Alder - 24 Hour Alder

0 STARS Our dog, Hunter, died under general anaesthetic at Medivet Alder Emergency Practice. What followed has been as distressing as the loss itself. In Medivet’s formal response to our complaint, they state that the vet advised us prior to anaesthetic that Hunter was “unstable” and posed significant risk. This is simply untrue. I made contemporaneous notes throughout every discussion with the vet. At no point did she describe Hunter as unstable, unsafe, or deteriorating. The word used repeatedly was “stable,” with uncertainty only around what was causing the abdominal fluid and bloating. Had we been told he was unstable or at imminent risk of death, our consent decision would have been very different. Medivet have also claimed Hunter was “aggressive and unsafe to handle” as justification for not cleaning him. This was never communicated to us at the time. Hunter was a calm, gentle English Bulldog. Despite staff being aware from early morning that he had defecated and urinated in his crate, he was left visibly soiled in faeces and urine for hours. We raised this in person, offered to clean him ourselves, and even provided our own wipes. We were refused and explicitly told he would be taken to the back and given a “good clean.” This did not happen. Hunter remained visibly covered in faeces when he was later presented to us deceased. Medivet have admitted in writing that he should not have been presented to us in this condition. Based on Medivet’s own explanation, owners of dogs who are anxious, stressed, or reactive should be extremely concerned. If a dog is deemed “unsafe to handle,” it appears that basic hygiene and dignity — including removal of faeces and urine — may be deprioritised rather than alternative arrangements or owner involvement being discussed. We were also required to carry our dog’s body through a public reception area while distraught, with no privacy or discretion. Medivet have acknowledged this fell short of acceptable standards. What makes this even harder to accept is that you put your fur baby's life in their hands, and you reasonably expect your dog to be treated as a priority with dignity and compassion. Instead, after his death, Hunter was diminished and reduced in writing to an “aggressive” dog with breeding issues to justify failings in care. As grieving owners, this was deeply upsetting, insulting, and entirely lacking in empathy. Despite admitting failures in dignity and duty of care, Medivet refused any refund or goodwill gesture and closed the matter. The overall response felt defensive, contradictory, and dismissive of grieving pet owners. This experience has left us deeply concerned about transparency, compassion, and accountability at this practice. I would urge other pet owners — especially those with vulnerable, anxious, or end-of-life pets — to think very carefully before placing their trust here. Just don't go here, I'd be taking mine to Frodsham emergency vets in future if it's out of hours, or Woolton vets is a private small family run one which I've heard is amazing. Anywhere but this place.

Absolutely fantastic care received for my pup and my family

I called up and was given an appointment for the very next day. We were seen on time, which was great. Glad, the vet, was very helpful and explained everything clearly, and the reception staff were friendly and professional too. My dog was prescribed eye drops and we were advised to return in 7 days for a check-up. Overall a very positive experience and reassuring service.

Best Vets in Liverpool. Wouldn’t trust anyone else to care for my dogs

Alder vets is fantastic. I know my cats are in extremely good hands when they’re there. The vets love animals and have their best interests at heart and it shows. Everyone is really friendly and helpful. When decisions no one should ever have to make are needed, they are kind, honest, empathetic, and supportive. It is honestly one of the best vets I have ever come across. Most notably, my cats love the surgeons, nurses, and vets there. They have always received the best care and cuddles whilst there and I’d have no reservations with leaving my cats in their care and would highly recommend their services.

Always receive great service. The ladies on reception are very professional. Poppy loves the attention she gets every time we visit (usually once a month for her allergy injection) Glad Morar always makes a fuss of her. Could only recommend the service as the best 👍

Had a recurrence of a serious problem with our little one - with no appointment initially, the desk staff managed to get us seen for a couple of minutes and then a proper examination later the same day. The vet, Ana, was great. Offered great advice after assessing our poorly dog and had no intention of steering the conversation towards expensive scans and investigation. A very pleasant surprise. What's more, the instructions and medicines given seem to be working, thank you!

I went to the media vet tonight for an emergency with my cat. I called fist asking an advice and a lady on the phone was so kind with me. When I arrived there I saw this amazing girl (I don’t know her name) she been so amazing with us! I had to go there with my 4 year old son , as single parent . And I can’t stop to say how she been nice and kind and amazing with us. when he walked me to the taxi I was moved by her work and her empathy. It’s not common find persons that put all their heart in their job. Also the Spanish nurse Carmen been very patient with me. Thank you very much for your hard job ! This vet will be definitely my vet for my pets.

All the staff and vets know my 3 dogs and even though one is not so easy to handle they do what is needed.I wouldn't go anywhere else with my dogs. I trust them all to look after my dogs . I've had some weird and not so wonderful illnesses with the dogs..I swear they just love the vets ..Kruga.my male Caucasian had to have a total inner ear removal with complications and we are trying to save his remaining ear. Lenya my female Caucasian had strange problems with her uterus and bladder wall .leading to spey for medical reasons... Then having to go through months of treatment with lenya due to MMM. ..A Really horrible thing for my girl to have to deal with .heartbreaking to watch .but so glad she is now ok. My 11 mth old tibetan mastiff Bix just loves everyone there.She too has had some strange issues leading to referral to specialist hospital with outcome being she will need an early spey due to her problems . The little stray tabby cat who was involved in a car accident and dragged himself to my garden where I found him sadly needed a lot of care and attention ,he had to have his tail and foreleg amputated ..they were super great with this little stray cat..I took him in as my own as he wasn't chipped or neutered..a real stray cat..He now lives with me as an indoor cat and is very happy ..loves to be stroked. Very sweet cat.Nobody enquired about him or responded to my posters so he is now mine,chipped,neutered and is a happy cat. I am really grateful for the care and attention given to my lot when they have had to visit the practice. I was So happy when I found out my previous vet Christina is with Alder now. Huge thanks to Gabe,Glad,Magic ,Geoff and All the vets and staff ( sorry I can never remember all your names ),for their care. Thank you all .