Medivet Alder - 24 Hour Alder | Vets in Liverpool, Merseyside

Medivet Alder – 24 Hour Alder is part of the Medivet group and provides 24-hour veterinary and emergency care in Liverpool. It appears set up for both urgent problems and ongoing treatment plans, with reviews describing same-day emergency appointments, follow-up rechecks, ongoing allergy care, and management of complex surgical or medical cases. Recent feedback is mostly positive about clear explanations, kindness and supportive decision-making, though one detailed complaint raises serious concerns about communication and dignity of care after a pet died under anaesthetic.

Services

•24-hour emergency care: the clinic operates around the clock, and reviews describe out-of-hours appointments, same-day emergency assessments without an appointment, and immediate treatment when a pet was unable to pass urine.
•Consultations and follow-ups: reviews mention next-day appointments, being seen on time, and planned rechecks such as a 7-day follow-up after treatment.
•Medical treatment and ongoing care: examples in reviews include eye examinations with eye drops prescribed, monthly allergy injections, medicines for acute illness, and special food supplied after emergency treatment.
•Surgery and complex case management: reviews describe care around major procedures and difficult conditions, including total inner ear removal, medically indicated spey surgery, and tail and foreleg amputations after a road accident.
•Referrals: referral to a specialist hospital is mentioned for a more complex case.
•Veterinary nurse training facility: listed in the clinic’s structured information.

Pricing

No published pricing information is currently available for this clinic.

People

•Glad: frequently praised for clear explanations, a reassuring manner, and making pets feel at ease; mentioned in reviews involving eye treatment and regular allergy injections.
•Ana: highlighted positively for assessing a sick dog, giving practical advice, and taking a measured approach to further investigations.
•Carmen: named warmly in an emergency visit review for being patient and kind.
•Dr Cristina and Dr Adam: thanked by a recent reviewer as part of the wider clinical team.
•Gabe, Magic and Geoff: named by one long-standing client among the team involved in complex ongoing care.
•Reception and nursing teams: repeatedly praised for friendliness, professionalism, and helping owners secure urgent appointments quickly.

Reviews

Google rating: 4.4 stars from 689 reviews.

•Many recent reviewers describe a caring, responsive service, including urgent appointments arranged quickly and pets being seen promptly.
•Communication is a strong theme in positive feedback, with owners saying vets explain options clearly and are kind, honest and supportive during difficult decisions.
•Reviews also point to continuity of care, from monthly allergy injections and eye-drop follow-ups to longer-running surgical and referral cases.
•One detailed 1-star review reports a dog dying under general anaesthetic and raises serious concerns about what risks were explained beforehand, hygiene and dignity after death, privacy in reception, and the way the complaint was handled.

Reviews for Medivet Alder - 24 Hour Alder

Note: Showing the 10 most recent Google reviews out of 689 we track in total. Recent reviews may not be representative of overall sentiment.

Mihaela Badea

3 weeks ago

All my mustachioed children were and are patients of the Medivet Alder clinic. I started with Whiskers then with Garfield, Cosmo and Gismo. Over time I have had minor health problems but also serious problems with some of the children. I have always had everything that is best for them. Consultation, treatment, advice. The whole team starting from Dr. Glad, Dr. Cristina, Dr. Adam the other doctors, nurses, receptionists are exceptional (I apologize for not remembering everyone's names)! They all form a wonderful team, dedicated to the job with love for our furry children and empathy. We thank you for existing and for every time when needed, we have all the support we need!

Susan Harrison

1 month ago

Df Ft

Kath Price

Amanda Hudson

I can't thank Medivet enough for helping my boy when I needed an emergency appt for him due to his sudden inability to pass water. The reception staff were lovely and totally understood my concern and gave me an appt straight away as it was out of hours for my vet. The vet and nurses were very professional and everything was explained fully to me. We got the immediate treatment he required there and then, aswell as the meds and special food he required. I highly recommend Medivet Eaton Road. Thank you for all you did 😻

Georgia Moore

3 months ago

0 STARS Our dog, Hunter, died under general anaesthetic at Medivet Alder Emergency Practice. What followed has been as distressing as the loss itself. In Medivet’s formal response to our complaint, they state that the vet advised us prior to anaesthetic that Hunter was “unstable” and posed significant risk. This is simply untrue. I made contemporaneous notes throughout every discussion with the vet. At no point did she describe Hunter as unstable, unsafe, or deteriorating. The word used repeatedly was “stable,” with uncertainty only around what was causing the abdominal fluid and bloating. Had we been told he was unstable or at imminent risk of death, our consent decision would have been very different. Medivet have also claimed Hunter was “aggressive and unsafe to handle” as justification for not cleaning him. This was never communicated to us at the time. Hunter was a calm, gentle English Bulldog. Despite staff being aware from early morning that he had defecated and urinated in his crate, he was left visibly soiled in faeces and urine for hours. We raised this in person, offered to clean him ourselves, and even provided our own wipes. We were refused and explicitly told he would be taken to the back and given a “good clean.” This did not happen. Hunter remained visibly covered in faeces when he was later presented to us deceased. Medivet have admitted in writing that he should not have been presented to us in this condition. Based on Medivet’s own explanation, owners of dogs who are anxious, stressed, or reactive should be extremely concerned. If a dog is deemed “unsafe to handle,” it appears that basic hygiene and dignity — including removal of faeces and urine — may be deprioritised rather than alternative arrangements or owner involvement being discussed. We were also required to carry our dog’s body through a public reception area while distraught, with no privacy or discretion. Medivet have acknowledged this fell short of acceptable standards. What makes this even harder to accept is that you put your fur baby's life in their hands, and you reasonably expect your dog to be treated as a priority with dignity and compassion. Instead, after his death, Hunter was diminished and reduced in writing to an “aggressive” dog with breeding issues to justify failings in care. As grieving owners, this was deeply upsetting, insulting, and entirely lacking in empathy. Despite admitting failures in dignity and duty of care, Medivet refused any refund or goodwill gesture and closed the matter. The overall response felt defensive, contradictory, and dismissive of grieving pet owners. This experience has left us deeply concerned about transparency, compassion, and accountability at this practice. I would urge other pet owners — especially those with vulnerable, anxious, or end-of-life pets — to think very carefully before placing their trust here. Just don't go here, I'd be taking mine to Frodsham emergency vets in future if it's out of hours, or Woolton vets is a private small family run one which I've heard is amazing. Anywhere but this place.

Joyce Scrutton

Absolutely fantastic care received for my pup and my family

Mr Blinds & Shutters

I called up and was given an appointment for the very next day. We were seen on time, which was great. Glad, the vet, was very helpful and explained everything clearly, and the reception staff were friendly and professional too. My dog was prescribed eye drops and we were advised to return in 7 days for a check-up. Overall a very positive experience and reassuring service.

sandra belchambers

Best Vets in Liverpool. Wouldn’t trust anyone else to care for my dogs

Medivet Alder - 24 Hour Alder