Medivet Alder - 24 Hour Alder

Services

• •24-hour and emergency care: round-the-clock service, with reviews mentioning out-of-hours appointments, same-day emergency assessments, and immediate treatment when a dog was unable to pass urine.
• •Routine and preventive care: check-ups, vaccinations, and parasite prevention are all mentioned. One reviewer also refers to a Medivet monthly plan covering routine vaccinations, worm and flea treatments, and discounted vet visits.
• •Consultations, follow-ups, and ongoing medical care: examples include next-day and short-notice appointments, eye treatment with prescribed drops and a 7-day recheck, monthly allergy injections, medicines for acute illness, and special food supplied after emergency treatment.
• •Surgery and complex case management: reviews mention care around major procedures and difficult conditions, including total inner ear removal, medically indicated spey surgery, and tail and foreleg amputations after a road accident.
• •Referrals and wider support: referral to a specialist hospital is mentioned for a more complex case. One recent reviewer also said the team helped with an injured squirrel. The clinic is also noted as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Glad: frequently praised for clear explanations, a reassuring manner, and helping pets feel at ease; mentioned in feedback about eye treatment and regular allergy injections.
• •Ana: highlighted positively for assessing a sick dog, giving practical advice, and taking a measured approach to further investigations.
• •Carmen: named warmly in an emergency visit review for being patient and kind.
• •Dr Cristina and Dr Adam: thanked alongside the wider clinical team in recent feedback.
• •Gabe, Magic, and Geoff: also named by a long-standing client among the team involved in complex ongoing care.
• •Reception and nursing teams: repeatedly praised for being friendly, professional, and helpful in arranging urgent appointments.

Reviews

Google rating: 4.4 stars from 762 reviews.

• •Many recent reviewers describe getting appointments quickly, including short-notice daytime visits and out-of-hours emergency help.
• •Positive comments regularly mention caring, friendly staff across reception, vets, and nurses, with clear explanations during consultations and treatment.
• •Reviews cover both routine and more involved care, from vaccinations and eye-drop follow-ups to emergency treatment and longer-term support for cats and dogs.
• •Less positive feedback includes one complaint about the parking registration system and one detailed complaint raising serious concerns about communication, hygiene, privacy, and aftercare following a dog’s death under anaesthetic.