**THIS IS AN OLD REVIEW AND MY RELATIONSHIP WITH THE VETS HAS IMPROVED SINCE. THIS HAS BEEN RESOLVED**
My dog has had an array of health issues since March this year. What started off as a recurring UTI (which started after a vet at this surgery suggested I change her food, but I can’t prove that is the reason) grew to bladder stones. My dog then started yelping in pain when laying down and refusing to lay down, I went to the vets with these new symptoms and was told nothing is wrong by two vets. It wasn’t until a locum actually listened to me when I asked for an xray that we were given an xray and she needed to be sent to a specialist due to severe spondylosis (later upgraded to DISH) and suspected spondylitis. If that locum hadn’t have listened to me my dog would’ve been left in severe pain for even longer. During the time that Luna was waiting to see the specialist, we found out her cystocentesis had tested positive for another UTI. Philip refused her antibiotic treatment and said that the bacteria would resolve itself as she was now on a urinary diet. I pushed and spoke to another vet at the surgery, who completely contradicted Philip and gave Luna antibiotics (that she had already had for this uti and this specific bacteria) but this time for 3 weeks. After 3 weeks, the UTI had not resolved. 3 vets refused to prescribe antibiotics to Luna until I’d given her another cystocentesis but not one of them had the decency to explain why. Again, the locum vet came to the rescue, offered me a free of charge half an hour consult because I had sent an email in complaining I wasn’t being supported. She explained everything to me, I agreed to repeat the cysto and that went ahead last Thursday. We then found out on Monday that Luna had a different UTI but the antibiotic suggested on the profile is the same one. I was then prescribed 3 weeks of this antibiotic at a higher dose and charged over £230. I found the same drug for a third of the price online, asked for a prescription for a week from the vets and a 2 week prescription that I could send to PDOL. Bare in mind I’ve spent almost £10k with this vets in 4 months. It took them 2 days to actually write the prescription, with again 3 different vets refusing to do the prescription. In the end, the head vet Kristina published the prescription and even she remarked that she couldn’t understand why the vets were refusing, probably because they weren’t getting the money. So we ordered the meds on Monday, the prescription was done on Wednesday, I’ve called PDOL today (Friday) to chase my order to be told the prescription had been cropped by the vet surgery so they couldn’t dispense. Luna is due to run out of her first week on Monday. I called the vets and asked if they could price match or give me a few days at the same price as PDOL due to this being their error on both occasions. They refused and said they would happily provide the meds at their cost. 3x higher.
Reception staff are amazing, Jo is amazing and Ally the locum is fabulous, but the vets here are abysmal and are failing to withstand their code of conduct. Do not use this vet, they’re going downhill fast and have been for the last 2 years.
Filip is the best vet! Saved my little girls life & the reception staff is so friendly especially the pretty blonde girl can’t remember her name but they’re all amazing - wouldn’t go anywhere else.
I would recommend this vets to everyone. The staff are lovely and always helpful.
Thankyou to Johan for the care he provided to our 7 month pup Benny , we have been coming to this vet for few years and never had any problems, reception staff and nurses are always very caring and helpful, we lost our 15 year old Labrador last year the support and care we had from everyone, we decided to stay with this vet when we got Benny
We always go to Johan our visit Today he was very professional explained everything very we’ll To us after the journey we went on last year losing Sammy Johan and his team have Benny and ourselves best interest at heart
Thankyou to Johan and everyone at the pet vet Liverpool
Just been the best vets again today my boy bear is 2 he has been coming here for 2 years he was born with problems The pet vet Liverpool have helped us so much with our big boy bear he give the all rottie rumbles as sion as he see the staff vets nurses ect Thanx you to all the staff at aThe pet vet Liverpool for a wonder job you all do keep up the good work love bear and family ❤️♥️
Our cat was registered at this practice for around 10–11 years, and until May 2025 we had very few issues. Unfortunately, our experience during the most vulnerable and painful moment of our lives has completely overshadowed that loyalty.
In May 2025, our cat became critically ill with rapidly spreading cancer. After an incredibly difficult decision, we brought him in to be put to sleep. At the appointment itself, the staff were kind and understanding, and this is not where the issue began.
After our cat was euthanised, we were told that due to how upset we were, we didn’t need to decide immediately about the ashes. However, we did clearly state that we wanted his ashes returned and a paw print.
Seven days later, I phoned the practice to follow up. During this call, I was shouted at and spoken to with an appalling lack of compassion. I was told there was “no information” on where my cat’s ashes were, no timeline for when they might arrive, and that I should not be calling, that they would call me. I was completely taken aback; I have never been spoken to so rudely, especially in such a sensitive situation.
I waited. I then called back three further times over the following months. Each time, I was told the same thing: no ashes, no paw print, no update.
It is now January 2026. We have still received nothing. No ashes. No paw print. No explanation. No apology. No closure.
After over a decade of loyalty, the lack of accountability, communication, and basic human decency shown during our grief is shocking. I am heartbroken not only by the loss of our beloved cat, but by the fact that we have no idea where his remains are. The only comfort we hoped for, bringing him home, was taken from us.
I sincerely hope no other family has to experience this level of distress and disregard during such a painful time.
Recently changed to this vets due to service issues from previous vets and I am glad this was recommended to me, very welcoming, understanding and professional, was informative throughout and very pleased with the service.
Johan and the staff here have been fantastic with us this year. We went to see Johan in February for a particularly bad flare up for our Minnie (Patterdale)'s allergies. We'd been told for years that there was no way for us to find out what the issue was without spending potentially thousands and nothing we could do to treat her reactions. Johan had one conversation with us and provided a course of treatment and some lifestyle changes thats meant shes been able to live a much happier life since! He genuinely cares and the follow up appointment we had with him recently demonstrated this further. He's always happy to help not only Minnie, but us as owners too. Thank you so much!
Had a number of issues with this vet practice in the last year. Joined with my puppy, Archie, last November and things started off great, I joined the pet plan too as family had recommended this as a good vet practice.
In March 2025, I took Archie in for a review with a vet as he was showing hormonal behaviours. The vet advised he was too young for neuting, so to try the chemical neuter... so I did. I wanted the 12 month implant, the vet was ready to inject Archie and then quickly darted out the room, advising they could not use that 12 month one as it was out of date. She had new packaging with her and began to insert the implant. Archie is a small King Charles and he yelped in pain and discomfort when this was administered. Only now, after attending another vet 7/8 months later, I am aware the vet was supposed to administer a topic anesthetic. Archie has had this done in a different vet again, with the required anesthetic, and was fine getting the implant administered. In my eyes this is not acceptable from a vet that is supposed to care for animals!
I also called up today to check Archie's flea and worm treatment was in (as the plan is 12 months long), I also wanted to cancel my plan as I feel let down by the vets and how multiple issues have been handled... not just the above. The receptionist was so rude, had an awful tone when speaking with me on the call, this got worse when I asked follow up questions.
I ended up asking to speak with someone else as I wanted to know how to go about cancelling my pet plan, I was put through to the practice manager who was a lot nicer.
The practice manager cannot carry out any further investigation unless a formal email is completed raising the above incident. I have stated I am not prepared to waste my time, so instead am writing this google review to help others understand what this vets is really all about... money & not your pets health
