The Pet Vet Liverpool

Our cat was registered at this practice for around 10–11 years, and until May 2025 we had very few issues. Unfortunately, our experience during the most vulnerable and painful moment of our lives has completely overshadowed that loyalty. In May 2025, our cat became critically ill with rapidly spreading cancer. After an incredibly difficult decision, we brought him in to be put to sleep. At the appointment itself, the staff were kind and understanding, and this is not where the issue began. After our cat was euthanised, we were told that due to how upset we were, we didn’t need to decide immediately about the ashes. However, we did clearly state that we wanted his ashes returned and a paw print. Seven days later, I phoned the practice to follow up. During this call, I was shouted at and spoken to with an appalling lack of compassion. I was told there was “no information” on where my cat’s ashes were, no timeline for when they might arrive, and that I should not be calling, that they would call me. I was completely taken aback; I have never been spoken to so rudely, especially in such a sensitive situation. I waited. I then called back three further times over the following months. Each time, I was told the same thing: no ashes, no paw print, no update. It is now January 2026. We have still received nothing. No ashes. No paw print. No explanation. No apology. No closure. After over a decade of loyalty, the lack of accountability, communication, and basic human decency shown during our grief is shocking. I am heartbroken not only by the loss of our beloved cat, but by the fact that we have no idea where his remains are. The only comfort we hoped for, bringing him home, was taken from us. I sincerely hope no other family has to experience this level of distress and disregard during such a painful time.

Recently changed to this vets due to service issues from previous vets and I am glad this was recommended to me, very welcoming, understanding and professional, was informative throughout and very pleased with the service.

Johan and the staff here have been fantastic with us this year. We went to see Johan in February for a particularly bad flare up for our Minnie (Patterdale)'s allergies. We'd been told for years that there was no way for us to find out what the issue was without spending potentially thousands and nothing we could do to treat her reactions. Johan had one conversation with us and provided a course of treatment and some lifestyle changes thats meant shes been able to live a much happier life since! He genuinely cares and the follow up appointment we had with him recently demonstrated this further. He's always happy to help not only Minnie, but us as owners too. Thank you so much!

Had a number of issues with this vet practice in the last year. Joined with my puppy, Archie, last November and things started off great, I joined the pet plan too as family had recommended this as a good vet practice. In March 2025, I took Archie in for a review with a vet as he was showing hormonal behaviours. The vet advised he was too young for neuting, so to try the chemical neuter... so I did. I wanted the 12 month implant, the vet was ready to inject Archie and then quickly darted out the room, advising they could not use that 12 month one as it was out of date. She had new packaging with her and began to insert the implant. Archie is a small King Charles and he yelped in pain and discomfort when this was administered. Only now, after attending another vet 7/8 months later, I am aware the vet was supposed to administer a topic anesthetic. Archie has had this done in a different vet again, with the required anesthetic, and was fine getting the implant administered. In my eyes this is not acceptable from a vet that is supposed to care for animals! I also called up today to check Archie's flea and worm treatment was in (as the plan is 12 months long), I also wanted to cancel my plan as I feel let down by the vets and how multiple issues have been handled... not just the above. The receptionist was so rude, had an awful tone when speaking with me on the call, this got worse when I asked follow up questions. I ended up asking to speak with someone else as I wanted to know how to go about cancelling my pet plan, I was put through to the practice manager who was a lot nicer. The practice manager cannot carry out any further investigation unless a formal email is completed raising the above incident. I have stated I am not prepared to waste my time, so instead am writing this google review to help others understand what this vets is really all about... money & not your pets health

Johan is a brilliant vet. We wouldn’t trust anyone else to look after our girl Poppy. He eases our worries and we know he will answer our questions. Past vets we’ve seen haven’t been half as caring or attentive as Johan. We always leave appointments feeling looked after (both us and Poppy!) Thanks Johan!😁🐾🐶

We took our cockapoo here recently after two episodes where his two back legs would give way suddenly and he couldnt walk which was frightening to watch as his owners. The reception staff are lovely however the vet we seen was very dismissive of our concerns, did not come across as caring towards our dog whatsoever and was very arrogant . The consultation room stunk of cigarette smoke, we where in and out less than 10 mins at a cost of £65.. I hope our dog does not have a repeat episode as i will feel reluctant to take him here, which is quite sad really as previous visits with different vets have been ok.

Margo cut her leg and required stitches, she had surgery and had two follow up appointments post op. It went very well and the staff were very friendly and helpful. Reasonable competitive price too!

My precious little boy Sonny was seen today by Johann. He is a credit to the company. Johann really does explain everything to you and makes you feel at ease. He answered all my questions and settled my nerves. Sonny adores Johann and that’s rare as Sonny is terrified of everyone. I’m so glad we moved vets last year.

Bleu my cat, was a new client and needed dental treatment were she needed to have 8 teeth out. The care she had was outstanding. The staff explained everything to us and answered all our questions, she recovered quickly and was eating past herself the next day. I emailed the surgery for Bleu's medical records for the insurance claim and this was returned within the hour . Am also impressed that in the waiting room they have separate sitting areas for cats and dogs. Can't fault the practice or staff I came into contact with they were excellent and appeared to love the pets they were caring for. Would recommend this practice, there opening times are excellent too, far better than my previous vets.