Specialist Vets in Liverpool

## Summary Village Vets Formby is a small-animal practice that, based on recent reviews, is set up to handle same-day urgent problems as well as routine care. Owners repeatedly describe being fitted in at short notice for issues like a rabbit emergency, a dog unable to walk after a leg injury, and a sudden skin problem—sometimes being seen immediately without an appointment. End-of-life care is also specifically mentioned, with one family describing a quiet, gentle euthanasia where they could cuddle their dog as he fell asleep in their arms. The practice also offers a subscription plan, and one reviewer notes access to “VidiVet” for getting veterinary advice 24/7. ## Services - **Urgent/same-day appointments** mentioned for: - Rabbit emergency care (handled “so carefully”) - Dog lameness/leg injury assessment with a “thorough examination” - Skin issue assessment and treatment advice - **Euthanasia / end-of-life support**, described as calm and gentle with time for the family to hold and comfort their pet - **Subscription plan**, described by a reviewer as “great value” (no pricing details provided) - **Remote/online vet advice via VidiVet**, described as allowing advice “24/7” - **Veterinary Nurse Training facility** (stated in the clinic’s service information) ## People - **Euan (vet)** is named in one review and is credited with a “thorough examination” during an emergency visit for a dog with a leg injury. - **Reception and wider team** are repeatedly mentioned for practical help during urgent visits (e.g., fitting pets in at the last minute; welcoming owners on arrival). ## Reviews **Google rating: 4.8 stars from 198 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Being **seen quickly for emergencies**, including last-minute slots and at least one report of being seen immediately without an appointment. - **Calm, gentle handling**, including careful handling of a rabbit during an emergency visit. - **Supportive end-of-life care**, with one detailed account of a quiet euthanasia where the pet fell asleep in the owner’s arms. - A **subscription plan and VidiVet access** are mentioned as useful for ongoing advice (including “24/7” advice via VidiVet).

## Summary The Liverpool Vets is a small-animal practice established in 2018, treating pets including dogs, cats and small animals (such as rabbits, ferrets, guinea pigs and small cage birds). The website lists a broad range of routine and medical services (including dentistry and surgery) and states out-of-hours emergencies are handled via VetsNow. Recent reviews are mostly very positive about access and day-to-day care: several owners mention getting appointments quickly (including “within 24 hours” and last‑minute slots) and specific vets (Phoebe and Colm) running tests promptly to diagnose a sick kitten and manage pain. One recent negative review conflicts with this, describing repeated long waits for appointments and dissatisfaction with a cat dental/gingivitis case, including a lack of post‑surgery checks or advice. ## Services Based on the clinic website summary and the latest reviews, services mentioned include: - Consultations and routine preventative care: vaccinations, parasite control, six‑month health checks, microchipping - Nurse clinics, including anal sac expression, blood pressure checks and blood sampling - Dentistry (one owner review discusses dental disease/gingivitis and tooth extraction being needed) - Surgery and neutering - Chemotherapy - End‑of‑life care and euthanasia - Grooming & nail clipping - Pet travel documentation - Puppy parties - Home visits - Emergency arrangements: during normal hours, contact the practice; out of hours, the website directs owners to VetsNow (a dedicated emergency service) ## People - **Dr Phoebe (vet)**: mentioned by name in reviews for spotting that a kitten was seriously ill and “did all the tests needed to diagnose her,” and for being thanked directly after an appointment. - **Colm (vet)**: mentioned for caring for the same kitten, being “kind,” and ensuring the kitten “was not in pain.” - **Danielle (team member; role not stated)**: thanked alongside “the team” for ongoing support during puppy check‑ups and vaccination visits. ## Reviews **Google rating: 4.9 stars from 586 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast access to appointments is repeatedly mentioned:** examples include being able to book “within 24 hours” and getting quick last‑minute appointments when a dog had eaten something it shouldn’t. - **Diagnostics and medical decision-making:** one review describes a vet (Phoebe) immediately recognising a sick kitten, running tests to reach a diagnosis, and another vet (Colm) focusing on pain control. - **Handling nervous pets and reducing stress:** owners describe anxious dogs being treated patiently and “softly,” and stress being taken out of procedures/visits. - **Client experience:** multiple reviews mention reception, nurses and the wider team being helpful through registration, appointment confirmations and the visit itself. - **A clear negative outlier about waiting times and dental follow-up:** one recent 1‑star review alleges repeated 30–40 minute delays, dissatisfaction with how gingivitis/dentistry was handled, and no post‑surgery checks or advice.

## Summary White Cross Vets West Derby appears to be part of the wider White Cross Vets group (the website content lists multiple White Cross practices). It’s set up as a general first-opinion practice for routine appointments and ongoing care, and it’s also noted in the clinic data as a **Veterinary Nurse Training facility**. From the latest reviews available to us, owners most often describe a friendly, efficient experience with clear explanations of options and treatment plans. Concrete examples mentioned include **same-day/prompt appointments**, **discussing options in detail**, and **follow-up review appointments after treatment** (e.g., a dog treated for infected anal glands with antibiotics/analgesia and reviewed a week later). One review describes a serious negative incident involving **muzzling/restraint during vaccination** and a subsequent dispute about a complaint and membership/wellness plan cancellation—this directly conflicts with many other accounts of gentle handling. ## Services Services and capabilities explicitly mentioned in available sources include: - **General vet consultations/examinations** (owners describe thorough exams and discussion of treatment options). - **Vaccination** (kennel cough vaccination is specifically mentioned). - **Treatment for infected anal glands**, including: - Examination - **Antibiotics and analgesia** - **Recheck/review appointment** about a week later - **Pet plan / wellness plan** (mentioned by multiple reviewers; specific inclusions and prices are not stated). - **Veterinary Nurse Training facility** (from structured clinic data). ## People Named individuals mentioned in reviews: - **Sophie (vet)**: One reviewer alleges Sophie was fearful of their dog, required an assessment, and insisted on muzzling and pinning the dog to the floor for a kennel cough vaccination; they also report being removed from the practice after making a complaint. (No other reviews in the provided set mention Sophie.) - **Jess (vet)** and **Mariana (vet; spelling uncertain)**: One long-term client describes them as “excellent” and reports their dog became less fearful of vet visits over time while attending this practice. More generally (without named staff), multiple reviewers mention: - Vets explaining **options** and going into **detail** so owners can choose a treatment plan. - Reception/vet/nursing teams being **welcoming** and **efficient** during visits. ## Reviews **Google rating: 4.6 stars from 234 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Friendly, welcoming team** is the most common theme (reception, nurses, and vets all mentioned). - **Clear communication and trust**: owners describe being reassured, having options explained, and feeling fully informed about how treatment will help. - **Prompt appointments and follow-ups**: one review cites a quick appointment for infected anal glands, medication that helped within days, and a 1-week review where no further treatment was needed. - **Handling/restraint dispute**: one reviewer reports distressing handling (muzzling and pinning during vaccination), a belief their dog was misidentified as an XL Bully, and dissatisfaction with how a complaint and wellness-plan membership were handled—this conflicts with other reviews describing caring treatment.

## Summary Village Vets Crosby is part of the Village Vets group and is set up for everyday companion-animal care, with owners repeatedly mentioning routine check-ups as well as “little emergencies.” The practice is also described as having a cat-only waiting area designed to reduce stress for anxious cats, and several reviewers say staff greet pets by name and help them settle. A monthly subscription/membership is mentioned by multiple clients as making it easier to keep on top of appointments. One reviewer, however, reports concerns about “invasive and overzealous” treatment, a pay-upfront approach even when insured, delays in insurance paperwork being submitted, and a lack of follow-up contact after a pet’s death. ## Services - Routine consultations and check-ups (mentioned across multiple reviews). - Same-practice support for minor urgent issues (“little emergencies” mentioned). - Clinical examinations and prescribing medication (a vet “thoroughly checked” dogs before prescribing). - Advice and preventative guidance (e.g., specific advice for keeping pets safe and less stressed during fireworks season). - Investigations/diagnostics were discussed for an older pet near end of life (with one reviewer stating the vet said treatment would not be available due to age, even if a problem was found). - Cat-only waiting space/cat waiting room aimed at reducing stress for anxious cats (multiple reviews). - Veterinary nurse training facility (listed in the clinic’s structured data). ## People - **Cristina (vet)**: specifically praised by one reviewer as “an amazing vet.” - **Christine (vet)**: repeatedly mentioned by name; one owner says she listened to concerns, carried out thorough checks before prescribing medication, and gave practical seasonal advice (fireworks-related stress and safety). ## Reviews **Google rating: 4.8 stars from 231 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple owners describe pets being made comfortable during visits, including staff greeting a dog by name and a cat settling enough to fall asleep while waiting. - The clinic’s **cat-only waiting area** is repeatedly highlighted as helpful for anxious cats. - Several reviews mention vets listening carefully, checking animals thoroughly, and explaining/choosing medication afterwards. - A **monthly subscription/membership** is described as making ongoing care and booking easier (no pricing details provided). - One recent 1-star review conflicts with the overall pattern, alleging over-treatment motivated by cost, a **pay-in-full** approach despite insurance, delays in insurance invoice submission, and no contact after their pet died.

## Summary The Pet Vet Liverpool describes itself as an **independent, family-owned** veterinary clinic (with a stated Chairman & Founder, **Dr Rob Jones MRCVS**). Based on the website and recent reviews, it appears set up for **routine care plus urgent/emergency-style appointments** (it states availability 7 days a week) and **procedures such as dental work and surgery**. Concrete examples from reviews include **dental extractions (one cat reportedly had 8 teeth removed)**, **stitches/surgery for a leg wound with two follow-up appointments**, and **allergy management with a treatment course and lifestyle changes plus a follow-up visit**. There are also mixed signals around **communication and customer service**, with multiple reviews praising clear explanations and responsiveness (including records emailed back within an hour), while others describe **rude phone interactions** and, in one case, a serious complaint about **unreturned ashes and paw print after euthanasia**. ## Services - **Routine appointments** (website). - **Emergency appointments** (website). - **At-home appointments** (website). - **Dental procedures** (website); reviews specifically mention: - **Dental treatment with multiple tooth extractions** (8 teeth mentioned for one cat). - **Surgery/wound repair**: a dog with a cut leg that **required stitches**, followed by **two post-op follow-up appointments**. - **Allergy/dermatology-style management**: treatment plan and **lifestyle changes** for a dog with allergies, plus a follow-up appointment. - **Reproductive/hormonal management**: a review describes a **chemical neuter implant** being administered (with a complaint about how it was done). - **Euthanasia**: one review describes bringing a cat in to be put to sleep, and requesting **ashes returned and a paw print**. Emergency/out-of-hours arrangement as stated on the website: **available 7 days a week with no surcharge for weekends, evenings, or bank holiday visits**. ## Pricing - A recent review cites a **£65** cost for a consultation that lasted “less than 10 mins” (reviewer’s description). ## People - **Johan/Johann (vet)**: mentioned repeatedly by name. Owners describe him as: - Taking time to **explain options and answer questions**, helping them feel at ease. - Helping with a dog’s **allergies** via a treatment course and lifestyle changes, with a follow-up appointment. - Being notably good with a **nervous dog** who is “terrified of everyone,” with the dog reportedly adoring him. - **Reception/practice management (unnamed)**: feedback is mixed. - One reviewer says reception staff were “lovely.” - Two separate 1-star reviews describe being spoken to **rudely on the phone**; one says the **practice manager was nicer** when escalated. ## Reviews **4.3 stars from 479 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear explanations and reassurance** are frequently praised, especially in appointments with Johan/Johann (owners mention having questions answered and feeling less worried). - **Successful outcomes for procedures** are described, including **stitches/surgery with follow-ups** and a **dental extraction case** where recovery was rapid (eating normally the next day). - **Responsiveness/admin**: one reviewer reports **medical records were emailed back within an hour** for an insurance claim. - **Facilities/handling in the waiting area**: one review notes **separate sitting areas for cats and dogs**. - **Conflicting experiences with service and communication**: - Multiple reviews describe **rude or dismissive interactions** (including a complaint about a vet being dismissive and an exam room smelling of cigarette smoke). - One review raises a severe end-of-life concern: after euthanasia and requesting **ashes and a paw print**, the reviewer reports **months of no update and nothing returned**.